Food and Beverage Assistant Shift Manager

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Deliver guest service the Penn Way by ensuring every interaction including our Service Standards. Provide timely and knowledgeable service; always find solutions to guests’ problems. Use guest name when appropriate. Thank the guest and invite them back. - Responsible for the day to day operations of all Food & beverage outlets.
• Effectively respond to Manager’s requests in all areas of customer interaction and customer concerns.
• Responsible for supervising staff the F&B and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with upper management any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to upper management.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.
• Ensures procedures for food service are adhered to and inspects menu items for maximum customer satisfaction.
• Assists department management with ensuring effective sanitation measures and pleasant service for all guests.
• Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory.
• Assist Food & Beverage Assistant Director with administrative duties, as assigned.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, scheduling and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

BRING US YOUR BEST.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
• EDUCATION and/or EXPERIENCE
• Preferred Associates Degree and three years of experience in restaurant supervision or equivalent combination of education and experience.
• Proven skills in managing high volume casual full-service dining establishments
• Culinary background a plus
• Good interpersonal and leadership skills 
• Knowledge and familiarity with computers, including the Microsoft Office Suite. Familiarity with Micros preferred.  
• LANGUAGE SKILLS
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. 
• Ability to speak effectively before groups of customers or employees of organization.  
• MATHEMATICAL SKiLLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.  
• REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Ability to deal with problems involving several concrete variables in standardized situations.  
• CERTIFICATES, LICENSES, REGISTRATIONS
• Must be able to qualify for licenses and permits required by federal, state, and local regulations. 
• Required to obtain and maintain TIPS certification.  
• PHYSICAL DEMANDS
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
• While performing the duties of this job, the employee is regularly required to walk, stoop, kneel or crouch.  The employee frequently is required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb or balance and talk or hear.   
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  
• WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential function of this job. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
• While performing the duties of this job, the employee is frequently required to hear, see and smell. 
• The employee is regularly required to use both hands, reach in any direction, display hand/eye coordination and have finger dexterity. 
• Occasionally the employee is required to squat, knell, bend or stoop; and carry, push or pull up to 50 pounds. 
• Occasionally this employee will be exposed to wet and/or humid conditions, extreme cold, extreme heat, and vibration.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$45,000 to $ 48,500 yr