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Workana

Freelancer marketplace connecting clients with professionals

Virtual Administrative Assistant - Insurance Sector

Insurance Sales & AgencyConfirmed live in the last 24 hours
Full-timeRemote in Dominican RepublicNo salary listed

About the Job

Requirements

  • Demonstrated experience in insurance brokerages or insurance companies.
  • Knowledge of insurer processes and platforms.
  • Proficiency in Excel, Outlook, and digital management and communication tools.
  • Oral and written communication in Spanish.
  • Organizational skills, attention to detail, and customer service skills.
  • Ability to work autonomously, solve problems, and manage multiple tasks.
  • Responsibility, confidentiality, and commitment to handling sensitive information.
  • Availability to work according to the Dominican Republic schedule.

Responsibilities

  • Request, prepare, and follow up on insurance quotes for vehicles, health, life, property, and other lines.
  • Manage policy issuance, renewals, endorsements, modifications, and cancellations.
  • Respond to client inquiries by phone, email, and WhatsApp with clear and timely answers.
  • Follow up on quotes, payments, and expiration dates, keeping an updated record of each case.
  • Record and update client, policy, and document information in Softseguros.
  • Manage claims, reimbursements, authorizations, and other requests with insurers.
  • Prepare comparisons, commercial proposals, and reports in Excel and PDF.
  • Organize digital files, invoices, account statements, and relevant documentation.
  • Coordinate with insurance companies and their departments to follow up on administrative processes.
  • Keep the pending-items agenda updated and ensure each task is followed up on time.

About the Company

Workana

Freelancer marketplace connecting clients with professionals

Workana connects businesses with independent professionals in Latin America through a freelancer marketplace. Clients post projects and hire talent across fields like IT, design, marketing, and admin support, while freelancers create profiles, showcase skills, and bid on opportunities. The platform earns commissions on completed projects and uses an escrow system to securely hold client payments until the work is finished to the client's satisfaction. It differentiates itself by focusing on the Latin American market, using freelancer rankings and tiers, and growing through regional expansion and partnerships to simplify hiring remote talent with secure transactions.

Company size
5,001-10,000
Company stage
Series C
Total funding
$15.8M
Headquarters
Buenos Aires, Argentina
Founded
2012

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