Network Operations Center Technician 4

The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our TRANSPORT / IP (TRIP) NOC for a NOC TECHNICIAN at Hill AFB, UT.

Primary Responsibilities:
Responsible for performing and training team on the following duties:

• Create, update, and manage incident tickets using ServiceNow/ ITSM. Independently triage the ticket queue, provide feedback, and guide tickets of concern.

• Monitor network events and failures 24/7/365 using various tools. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections. Develop and maintain a centralized error database.

• Notify relevant contacts about network incidents. Provide timely situational awareness to leadership and impacted communities, and communicate effectively with the O&M team, customers, and external leadership.

• Support fault isolation and troubleshooting, including testing and diagnosing issues with network elements. Correct or replace faulty network components and coordinate with service providers as needed.

• Restore networks and services to full operation, ensure compliance with SLAs, and document changes in the CMDB. Provide 24/7/365 support for outages and service degradation, including rerouting circuits and updating on outage resolutions.

• Assist in training and monitoring Network controllers, and evaluate training programs, SOPs, and tools. Provide technical advice and insights for complex issues, and work on projects impacting future operations within O&M and the DISN.

• Demonstrate extensive proficiency in DISN functions (e.g., routers, switches, crypto devices) and resolve multi-layer complex issues across multiple NOCs or domains. Provide advanced technical support and guidance to peers, leadership, and customers.

Basic Qualifications:

• Certification: Must have DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE or equivalent) by the start date.

• Security Clearance: Active Secret security clearance.

• Availability: Must be able to work in a 24/7 operational environment.

• Experience: Experience in one or more of the following areas: alarm surveillance, fault management, LAN/WAN maintenance, performance management.

• Expertise: Advanced knowledge in at least four of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.

• Network Knowledge: Moderate understanding of network topologies, including both transport and IP.

Preferred Qualifications:

• Experience in a tech control facility or cyber transport operations.

• Familiarity with circuit actions and vendor management.

• Knowledge of IP architecture.

• Experience in a Telco NOC or with inside or outside plant operations.

• Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.

• Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.

• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable.

Required Education and Experience:

• High school and 3-5 years of experience.

GSMO