Dallas County

Texas county government

Application Support Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeDallas, TX, USA$23.78 - $29.71In-person

About the Job

Requirements

Graduation from an accredited high school or GED program and four years of experience supporting departmental applications.
Familiarity with standard office software, including creating templates and fillable forms with Adobe Acrobat or Nuance, and configuring web browser and audio/video recording software options and settings is preferred.
Prior work experience or familiarity with department operations and workflow is preferred.
Must pass a background investigation.
Must pass a national fingerprint-based records check before placement if the position has or may have access to criminal justice databases, including FBI Criminal Justice Information Systems, NCIC/TCIC, or similar databases; placement or access may be denied based on the check.
Must maintain the ability to pass the records check while in the position until the relevant county authorities deem the requirement no longer applicable.
Must be able to lift and carry up to 50 pounds unassisted.

Responsibilities

Train users on functionality and changes, routinely interface with users to determine and assist with issues, and assist with developing technical training programs, materials, and lab exercises.
Assist with evaluating trainee performance and the training program.
Set up and modify user accounts, and update case assignments following staffing changes.
Assist with troubleshooting software issues, refer unresolved system and application issues to technical staff, document system problems and resolutions, and maintain activity-tracking systems.
Assist with issues involving media and other files, including uploading and downloading files or discs, audio/video software, and other file issues.
Create or assist with document templates and update various processing templates and codes.
Participate in researching and testing new software or updated features.
Perform other duties as assigned.

Supports the training and operations functions of specific software applications including user account management, training users, and troubleshooting all aspects of the system.Education, Experience and Training:
Graduation from an accredited high school/GED Program plus four (4) years experience supporting departmental applications.

Special Requirements/Knowledge, Skills & Abilities:
Familiarity with standard office software, including template/fillable forms creation including Adobe Acrobat/ Nuance, web browser and audio/video recording software configuration options and settings preferred. Prior work experience/familiarity with department operations/workflow. Must pass a background investigation.

“Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Individuals must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.”

Physical/Environmental Requirements:
Standard office environment. Ability to lift and carry up to 50 lbs. unassisted.1. Trains users on functionality and changes; routinely interfaces with users to
determine and assist with issues. Assists with development of technical training programs, materials, and lab exercises. Assists with evaluation of trainee performance and the training program.

2. Sets up and modifies user accounts. Updates case assignments following staffing changes.

3. Assists with troubleshooting of software issues, refers unresolved system and application issues to technical staff; documents system problems and resolutions. Maintains activity-tracking systems.

4. Assists with issues related to media and other files including upload/download of files/discs, audio/video software, and other file issues.

5. Creates or assists with document templates, prosing templates, updating of various prosing codes.

6. Participates in researching and testing of new software or updated features.

7. Performs other duties as assigned.

Minimum Salary: 23.78

Maximum Salary: 29.71

About the Company

Dallas County

Texas county government

Dallas County is a county government serving residents and communities in Dallas County, Texas. The county administers courts, elections, public health, justice, records, infrastructure, human services, and other local government programs. It serves residents, businesses, visitors, partner agencies, and communities across Dallas County. Its operating model centers on elected offices and departments operating under public law, budgets, civil-service rules, and countywide administrative systems. Teams work across public health, justice, administration, technology, facilities, finance, records, and community services. Teams support coordinated daily delivery.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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