Technical Service Manager

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem - Flygt is Hiring!

Job postings will include a wide salary range, with each role’s pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.

The Regional Technical Service Manager - Flygt is responsible to manage and coordinate a wide variety of regional activities pertaining to the service operations within the sales offices, distributors, representatives and authorized service locations for Flygt products. The RTSM will be providing support to our direct branches and distribution channel partners in the Western Regional area, spanning from Washington, Oregon, California, Montana, Idaho, Utah, Nevada, Alaska and Hawaii. The individual should reside in the Western region.

We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. 

• Provide service and shop operational guidance the Sales/Service branch operations in the assigned area in accordance with established company policies and procedures.

• Monitor service performance and advise shop operations related to 6S, shop tooling, workload management, Environmental health and Safety policies, Service Vehicles, etc.

• Assist in managing workload and manpower between all branches within the region

• Guide the service efforts of all Flygt (and other relevant Xylem brands) distributors/representatives/OEM service facilities in the Region in accordance with company policies and procedures.  Assist end users with service-related issues.

• Provide supervision and training to appropriate personnel to assure smooth, efficient and effective service operations (includes in-shop repairs, start-ups and field service).  Coordinate all shop/service operations and assure the timely shipment of all product and parts.  Assure timely and accurate completion of all service administrative processing.

• Interface with end-users (in some cases with reps and distributors) handling service problems and startups either by phone or on-site visit.  Assist office personnel with product specifications as required.

• Perform repairs (including warranty repairs) of pumps and other product accessories.

• Assure compliance with all established personnel policies and procedures.  Perform supervisory personnel functions including but not limited to performance management, hiring, disciplinary action, etc.

• Assure accurate verification of pumps and parts received, maintenance of inventory, and accurate and timely shipment of outgoing product and parts.  Also, assure that the shop/service area is maintained in a neat, organized manner.

• Assure: adequate stock of product, parts and supplies; maintenance of shop equipment/machinery by vendors; service vehicles are properly equipped and operating efficiently and safely.  Assist with the ordering of service trucks and shop-on-wheels’ vehicles.

• Support the ‘service call center’ process by providing support to our end users.

• Conduct product education training seminars within assigned area for both direct and distribution branches

• Includes education and support related to all communication of Technical and Service bulletins

• Collect and report on service and technical repair problems from the assigned area.  Requires written reports to head office monthly. Perform or assist in warranty determination for direct and distribution service centers.

• Assist in direct branch service operations as necessary.    

• The position reports directly to the District Manager to establish coordination of Branch operations and Sales.

• Additional duties and responsibilities may be required based on organization needs

QUALIFICATIONS:

• 5 years related experience working in the field of wastewater projects and products.

• High School Diploma required.  Continued education is preferred but not required.

• Strong working knowledge of the theories governing the operation and application of various Flygt and other relevant Xylem brand products is necessary.

• Working knowledge in water/wastewater processes, including pumping and various treatment equipment

• Treatment focus around disinfection (UV, Ozone), aeration, and filtration

• Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the operating and fiscal benefit of the company, distribution and the end-user.

• Very strong customer focus and interaction to ensure optimum relationships.

• Must have experience with electrical control panels, VFD’s, PLCs, SCADA systems and other electronic systems and instrumentation.

• Must have proactive ES & H focus in and around company and customer worksites; as well as on travel to and from.

• Strong leadership, supervisory, prioritization and communication skills (written and verbal) are necessary to help define, develop and enforce initiatives.

• Must be proficient in Microsoft Word, PowerPoint, Excel, Quote for Service, & SFDC.

High Impact Behaviors: Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Travel Requirements: 30-60% - company vehicle is assigned

DAY IN THE LIFE: In this role, the working environment is a field and high production work environment and requires frequent work outdoors, including working in high temperatures for 7 or more hours per day. The physical demands may include but not limited to regularly sitting, standing, walking and lifting up to 75lbs.  In addition, this role may spend up to significant time in the field.

Xylem does not provide visa sponsorship for this position

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Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.