Waiter / Waitress

As a Waiter/Waitress onboard the Eastern & Oriental Express, you will play an important role in delivering an exceptional dining and beverage experience that reflects the highest standards of luxury hospitality. You will be responsible for providing personalised and attentive service to our guests throughout their journey, from taking accurate food and beverage orders to providing knowledgeable recommendations and responding to individual requests. Working closely with the Food & Beverage team, you will help ensure seamless service, maintain high standards of cleanliness and presentation, and contribute to creating a memorable and unforgettable experience for every guest onboard.

Your responsibilities include:

• Providing personalized and attentive food and beverage service to guests throughout their journey onboard the Eastern & Oriental Express.

• Taking accurate food and beverage orders while attending to guests’ dietary requirements, special requests, and preferences.

• Demonstrating comprehensive knowledge of food and beverage offerings, including menu items, ingredients, preparation methods, and wine pairings, to provide appropriate recommendations.
• Delivering professional, courteous, and seamless service in accordance with Belmond’s luxury service standards and LQA requirements.
• Engaging with guests in a warm and welcoming manner, responding promptly to enquiries and requests to create a comfortable and memorable dining experience.
• Maintaining a thorough knowledge of the services and facilities available onboard to effectively assist guests throughout their journey.
• Ensuring food and beverage areas, workstations, and back-of-house areas are maintained in a clean, neat, and organized condition at all times.
• Handling service equipment and resources responsibly to minimise breakage, wastage, and unnecessary loss.
• Working closely with the Restaurant, Bar, Kitchen, and onboard teams to ensure smooth coordination and efficient service delivery.
• Supporting other operational duties as required to ensure the smooth operation of the train and the overall guest experience.
• Ensuring compliance with food safety, health and safety, quality, railway safety, and environmental standards and procedures.
• Maintaining professional grooming, appearance, conduct, and service standards in line with Belmond’s luxury hospitality expectations.

This role needs:

A genuine passion for hospitality, excellent customer service, and a strong commitment to delivering personalised guest experiences. You should demonstrate good communication skills, attention to detail, teamwork, and a professional approach to service. A positive and flexible attitude is essential, together with the ability to respond confidently to guest requests and maintain high standards in a fast-paced onboard environment. If you are passionate about creating memorable experiences and eager to grow your expertise in luxury hospitality and rail travel, this is your opportunity to be part of an iconic journey.

Eastern & Oriental Express: a living legend

Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend With sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime.

Everything about our train is extraordinary - and we want you to be, too.

We strive to create an environment Where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

The Belmond & LVMH Family

The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

• Previous experience in Food & Beverage, hospitality, restaurant, hotel, or related service environments will be an advantage.
• Strong customer service skills with a genuine passion for creating memorable guest experiences.
• Good knowledge of food and beverage service, including the ability to understand menu items and provide appropriate recommendations.
• Good communication and interpersonal skills, with the ability to interact professionally and courteously with guests and colleagues.
• Able to understand and respond effectively to guests’ requests, including dietary requirements and special requests.
• Strong attention to cleanliness, personal grooming, and presentation.
• Able to work effectively as part of a team and support colleagues across different operational areas when required.
• Willingness to work in a fast-paced, guest-focused environment and adapt to operational requirements.
• Strong awareness of food safety, health and safety, and workplace procedures.
• Willingness to comply with company policies, service standards, railway safety requirements, and mandatory training.
• High level of integrity, professionalism, and confidentiality.
• Flexible attitude and willingness to undertake additional duties as required to support smooth train operations.
• Proficiency in Mandarin is an added advantage.

Interest in staying current with industry trends, such as advancements in rail technology and sustainability initiatives.

We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude.

International exposure will be considered a plus. You must speak English. Additional languages, such as Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions.

Experience in the hospitality industry is a bonus, but not a necessity.

At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and insurance plans.
• Complimentary and preferred rate experiences at our iconic destinations.
• Wellness programs
• Meals Allowance
• Health & Life Insurance

Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys.