Full-Time

Technical Support Specialist

Smartling

Smartling

201-500 employees

Translation platform for global companies.

AI & Machine Learning

$50,000 - $75,000

401(k) + company match, flexible PTO, generous parental leave, employee referral program

Junior, Mid, Senior

Remote in USA

Required Skills
Web Development
Requirements
  • Customer support experience
  • Knowledge of modern web technologies
  • Experience with web development tools
  • Home office setup for remote work
Responsibilities
  • Provide best-in-class customer support
  • Diagnose and solve customer problems
  • Troubleshoot software and network issues
  • Direct users to relevant product documentation
  • Collaborate across teams
  • Plan, organize, and prioritize work
  • Advocate for product improvement
  • Contribute to process and service quality improvement

Smartlings AI-Enabled Translation Platform, Neural Machine Translation and Language Services empowers teams to create multilingual websites, marketing communications, web and mobile apps and customer experiences.

Company Stage

Series E

Total Funding

$224.8M

Headquarters

New York, New York

Founded

2009

Growth & Insights
Headcount

6 month growth

7%

1 year growth

18%

2 year growth

36%