Focus Group

Telecoms, IT, and cybersecurity solutions provider

IT Solutions Engineer

Implementation & Technical Account ManagementUpdated on Nov 13

Full-timeBasingstoke, UK£40k - £45k /yr

About the Job

Requirements

Previous experience in an IT support or delivery role.
Subject-matter-expert-level experience in at least one specialist area: networking, including VLANs, routing, wireless, Ekahau, Meraki, SonicWall, Cisco or Aruba; server and storage, including Windows Server, storage, Hyper-V, VMware, Microsoft 365 or Azure; or cloud, including Microsoft 365, Azure, Intune or SharePoint.
Specialist or expert knowledge in one listed technology or service, together with a good general technical understanding.
Ability and confidence to design solutions within the area of expertise.
Troubleshooting skills.
Flexibility to adjust working hours or stay overnight on some larger projects.
A full, valid UK driving licence.
Technical leadership, including sharing knowledge and inspiring others.
Ability to lead medium-sized projects and technically complex challenges, and accountability for their results.
Interpersonal skills and ability to influence people inside and outside the business.

Responsibilities

Install or maintain customers’ ICT solutions on site or remotely, providing a high-quality customer experience.
Act as the escalation point for the area of expertise, handling complex faults and escalations.
Work regularly with project management teams, 3rd Line Engineers and Service Desk Agents.
Lead delivery of small, medium and large projects as part of a team, and support other engineers on more complex projects, including projects combining several technologies.
Join customer calls to discuss technical needs, project scope and design.
Carry out and document site surveys and audits, and record customers’ IT infrastructure to a high standard.
Design best-practice solutions that meet customer needs and document them clearly.
Work with account management and service teams, colleagues, managers and vendors to deliver project requirements.
Lead best practice in the specialist area, including training, documentation, knowledge-base content and keeping up with industry changes.
Mentor and advise colleagues, providing technical leadership.

Desired Qualifications

Previous experience in an IT managed service environment.
Relevant vendor or industry qualifications from Microsoft, Meraki, SonicWall, Aruba or Cisco.
An active Microsoft certification, such as MS-101, MS-100, AZ-104 or AZ-140.

IT Solutions Engineer

Location: Home-based in the Basingstoke area, with 3-4 days a week visiting customers
Salary: Up to £45,000

Focus Group is a £300m-revenue, 1,500-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we’re scaling rapidly and investing in AI (artificial intelligence) to transform how we operate and how we serve our 30,000 SME (small and medium-sized enterprise) customers.

As we continue to expand our portfolio and grow through acquisition, we’re committed to setting new industry standards in managed service excellence. We want to redefine what world-class technical support means in today’s fast-moving technology landscape.

As a Solutions Engineer, you’ll be the go-to technical expert for our valued customers and for colleagues across the business. You’ll support and install ICT (information and communications technology) solutions for companies of all sizes, from small businesses to large enterprises. You’ll work from home and spend 3-4 days a week on site with valued customers across the Surrey/Berkshire/Hampshire area. You’ll be a subject matter expert in at least one specialist area, and you’ll lead projects within it.

Give valued customers a high-quality experience when installing or maintaining their ICT solutions, either on site or remotely.
Act as the escalation point for your area of expertise, taking on complex faults and escalations.
Work regularly with project management teams, 3rd Line Engineers (our most senior technical support engineers) and Service Desk Agents.
Lead the delivery of small, medium and large projects as part of a team, and support other engineers on the more complex ones, including projects that bring together several technologies.
Join valued customer calls to talk through technical needs, scoping (agreeing what a project will cover) and design.
Carry out and document site surveys and audits, and record valued customers’ IT (information technology) infrastructure to a high standard.
Design best-practice solutions that meet valued customers’ needs, and document them clearly.
Work closely with our account management and service teams, as well as colleagues, managers and vendors, to deliver what each project needs.
Lead best practice in your specialist area, including training, documentation, our knowledge base and keeping up with industry changes.
Mentor and advise colleagues, offering technical leadership.

Essential

Previous experience in an IT support or delivery role.
Demonstrable subject matter expert-level experience in at least one of these areas:
- Networking: VLANs (virtual local area networks, which split a network into separate sections), routing, wireless, Ekahau (wireless survey software), Meraki, SonicWall, Cisco and Aruba.
- Server and storage: Windows Server, storage, Hyper-V, VMware, Microsoft 365 and Azure (Microsoft’s cloud platform).
- Cloud: Microsoft 365, Azure, Intune (Microsoft’s tool for managing devices) and SharePoint.
Specialist or expert knowledge in one technology or service above, plus a good general technical understanding.
The confidence to design solutions within your area of expertise.
Excellent troubleshooting skills.
A strong desire to grow your technical knowledge and customer service skills.
Flexibility to adjust your working hours or stay overnight on some larger projects.
A full, valid UK driving licence.
Curiosity and creativity when finding technical solutions.
Technical leadership: you share knowledge and inspire others.
The ability to lead medium-sized projects and technically complex challenges, and to be accountable for the results.
Strong interpersonal skills, and the ability to influence people inside and outside the business.

Desirable

Previous experience in an IT managed service environment.
Relevant vendor or industry qualifications (Microsoft, Meraki, SonicWall, Aruba or Cisco).
An active Microsoft certification, such as MS-101, MS-100, AZ-104 or AZ-140.

Internal Job Level Reference: Specialist Team Leader

About the Company

Focus Group

Telecoms, IT, and cybersecurity solutions provider

Focus Group is a UK technology services provider offering telecoms, connectivity, IT, cybersecurity, mobile services, and energy as a single package for businesses. It supports hosted or on-premise phone systems, VoIP, and Microsoft Teams integration, plus managed IT services, cloud (e.g., Microsoft 365), and disaster recovery, with a single bill and one point of contact. The company stands out by partnering with multiple network providers to tailor flexible, competitively priced bundles rather than relying on one vendor, and it has grown through active M&A with private equity backing. Its goal is to simplify technology management for UK organizations by providing an integrated, end-to-end solution for communications, IT, and security needs.

Company size: 1,001-5,000
Company stage: Growth Equity (Non-Venture Capital)
Total funding: $28.1M
Headquarters: Shoreham-by-Sea, United Kingdom
Founded: 2004

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