Bilingual Nurse Case Management
CA$62.4k - CA$97.9k
Junior
Alberta, Canada+3 moreMore locations: British Columbia, Canada | Ontario, Canada | Québec City, QC, Canada
Remote
Medical, Clinical & Veterinary
About the job
Requirements
- A high school diploma/GED or equivalent experience is required.
- At least two years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field is required.
- At least one year of customer service experience is required.
- Bilingualism in French and English is required.
- Strong customer service skills are required.
- Ability to communicate effectively both orally and in writing is required.
- Effective interpersonal and organizational skills, attention to detail, and the ability to multitask are required.
- Ability to consistently meet deadlines is required.
- Excellent problem-solving skills and the ability to resolve issues effectively and efficiently are required.
- Knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and other Office programs is required.
- The successful candidate may have daily contact with unilingual English-speaking customers, patients, or peers from cross-functional teams.
Responsibilities
- Adhere to company processes and program-specific policies and standard operating procedures; administer and follow case-management protocols, including supporting patient access through enrollment, clinical monitoring, data collection, ongoing patient follow-up, patient and caregiver education, treatment compliance, monitoring treatment disruption or discontinuation, adverse-event reporting, and liaison with primary healthcare providers.
- Manage program files and documentation, accurately recording activities in the program-specific database and keeping files current, complete, and compliant with established processes and protocols.
- Act as the primary contact for assigned patient caseloads or clinics in alignment with program workflows.
- Coordinate communication preferences with site contacts.
- Manage the program phone line and make a significant volume of outbound calls.
- Participate in pharmaceutical- and biotechnology-related market research initiatives involving physicians, patients, pharmacists, or other allied health professionals.
- Attend ongoing refresher training and specialized training for specific products or programs as appropriate.
- Provide feedback on current protocols, databases, processes, and interdepartmental relationships.
- Communicate with the manager, pod, and program-trained colleagues about case management during planned absences.
- Participate with managers in training new caseworkers, including shadowing and call monitoring.
- Report all adverse events to the assigned units or departments.
- Perform other duties, tasks, and projects as assigned.
Desired Qualifications
- Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.
- Experience in the medical and pharmaceutical fields is an asset.
- Ability to establish and manage budgets and expenses.
- Excellent leadership, presentation, and negotiation skills.
- Knowledge of company policies and procedures.
- Excellent computer skills for effectively using company systems and programs, including Microsoft Word, Excel, and PowerPoint.
About the company
Cencora buys and distributes medicines for pharmacies, hospitals and physician practices, while helping drug manufacturers bring treatments to patients. Its businesses combine wholesale supply networks with specialty distribution for complex therapies and services that support prescribing and patient access. Customers order medicines through its distribution systems, and its teams manage sourcing, storage and delivery alongside pharmacy operations and manufacturer support. It earns revenue from pharmaceutical sales and fees for logistics and healthcare services. The parent company was formed in 2001 through the merger that created AmerisourceBergen, adopted the Cencora name in 2023, and is headquartered in Conshohocken, Pennsylvania.
Company Size
10,001+
Company Stage
IPO
Headquarters
Conshohocken, Pennsylvania
Founded
2001
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Simplify's Take
What believers are saying
- Pharmacy contracts deepen customer ties: Cencora negotiates insurer agreements and handles administrative work through its managed-care networks.
- Eligible US staff gain retirement support: Cencora counts student-loan payments toward its employer match, up to 4% of pay.
- Drug demand expands sales: Cencora reported 5.1% quarterly revenue growth in August 2026, led by higher US volumes.
What critics are saying
- Customer dependence concentrates risk: Walgreens and Boots supplied 25% of Cencora's fiscal 2025 revenue, reported in November 2025.
- Legal liabilities tie up cash: Cencora's November 2025 filing recorded $4.3 billion in opioid settlements, payable over 13 years.
- Warehouse work is physical: Cencora's day-shift associate listing requires repeated lifting up to 50 pounds and overtime availability.
What makes Cencora unique
- Independent pharmacies get a shared brand: Cencora's Good Neighbor Pharmacy franchise supports their merchandising and store identity.
- Specialty shipments use reusable packaging: Cencora's World Courier Cocoon containers combine passive temperature control with live location monitoring.
- Medicines arrive ready for bedside checks: Cencora's American Health Packaging sells barcoded unit doses that support hospital scanning.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Parental Leave
- Adoption Assistance
- Infertility Coverage
- Family Planning Benefits
- Behavioral Health Solutions
- Professional Development Budget
- Training Programs