Operations Trainer - Fulfillment

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Operations Trainer should have a broad subject matter expertise, have consistently met performance expectations and have demonstrated the ability to train and develop team members on tasks required for the department workflow. The Operations Trainer will continue to do critical front line work and will be a key contributor to support all departmental tasks and responsibilities. This role is developmental in providing an opportunity for a strong contributor with the ability to explain tasks and train others to take a step forward in their career and provide an opportunity to demonstrate higher level leadership abilities.

Responsibilities

• High level of contribution in front line, day to day work as assigned by leadership
• Provide training on department tasks to new hires, cross trainees and existing team members requiring additional support
• Help coordinate the completion of cross training through communication and scheduling with designated trainees
• Provide a high level of subject matter expertise to the department in supporting continuous improvement projects including training guides and SOP development
• Support leadership in diagnosing and improving performance of team members
• Embody AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma /GED required.
• Trainee, Registered, or Certified Technician with their site’s State Board of Pharmacy.

Experience

• Proven experience in departmental workflows and processes
• Highly preferred: Prior experience with ExactCare operational workflow and processes in assigned department.

Skills & Abilities

• Strong attention to detail
• Demonstrates strong time management and organizational abilities
• Excellent verbal and non-verbal communication
• High level understanding of adjudicating claims and overcoming rejections
• Ability to adapt to different training outcomes
• Uses strategic planning to develop training schedule/program that adheres to departments goals and expectations
• Demonstrates ability to multi-task and support various aspects within Operations

Physical/Mental Demands: Ability to stand, walk, and move throughout the pharmacy for extended periods of time. Frequent use of hands and fingers for handling medications, operating equipment, and using computer systems. Occasional lifting, carrying, or moving items up to 25 pounds. Visual acuity to read prescription labels, reports, and computer screens accurately. May require bending, reaching, and repetitive motions during production activities.

Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.