Field Service Engineer

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Please visit www.bruker.com.

Responsibilities

As a Field Service Engineer, you will play a crucial role in ensuring the optimal performance and satisfaction of our customers by providing expert service and support for FT-IR, FT-NIR, and Raman systems, as well as related accessories. Your responsibilities will include:

• Installation and Configuration: You will be responsible for the installation of FT-IR/FT-NIR/Raman systems and accessories at customer facilities, ensuring they function in accordance with specifications.
• Maintenance and Repairs: Conduct on-site repairs and routine maintenance of our products at customer locations, guaranteeing uninterrupted operation.
• Customer Training: Familiarize and train customers on the operation and maintenance of our equipment to empower them to maximize their utilization.
• Acceptance and Sign-off: Work closely with customers to secure their acceptance of installations and obtain sign-offs for repair and maintenance work performed.
• Customer Communication: Serve as a vital communication link between customers and the company, ensuring exceptional customer service satisfaction.
• Scheduled Servicing: Perform periodic servicing of our products at customer locations, adhering to service contracts.
• Proactive Support: Maintain regular contact with customers through phone and other communication channels to assess their need for additional services and promptly address any queries or concerns.
• Record Keeping: Maintain detailed and accurate records of all field visits, products sold, and services rendered, maintaining proper documentation.
• Software Integration: Assist in networking analysis instruments with optional software solutions and integrating them into existing laboratory information systems.
• Documentation: Prepare comprehensive service reports, quotations, and utilization reports to keep detailed records of service activities.
• Travel: Be prepared to travel extensively, exceeding 40% of your time, to provide support to customers in Taiwan.  Travel to Southeast Asia countries on request.

Qualifications

To be successful for this position, you should possess:

• Experience: Have a minimum of 3 years of hands-on experience in diagnosing and repairing analytical instruments, scientific instruments, electromechanical, and/or electronic equipment.
• Educational Background: Possess a tertiary level qualification in electrical or electronic engineering, physics, or a related discipline, or demonstrate an equivalent level of knowledge and skill gained through practical experience.
• Technical Proficiency: Exhibit strong technical skills related to analytical instrumentation, with a focus on FT-IR spectroscopy, NIR-Raman technology, Remote Sensing, Microscopy, and laboratory organization being advantageous.
• Customer Focus: Display excellent customer focus, with the ability to promptly respond to inquiries, effectively communicate, and interact with customers in a professional manner.
• Communication Skills: Possess exceptional verbal and written communication skills, including proficiency in MS Office, technical data interpretation, and networking communication. Be capable of conveying complex technical issues in an easily understandable manner.
• Good written and oral English language skills
• Organizational Skills: Demonstrate outstanding organizational abilities, including the capacity to work independently, prioritize tasks, manage multiple responsibilities, follow through on commitments, and meet deadlines. Thrive in an entrepreneurial and customer-focused work environment.