Cloud Operations and Customer Support Engineer

Location: Denver, CO
Clearance: TS/SCI
Citizenship: US Citizenship Required

Whether running countries, corporations, or courtrooms, our clients bear the responsibility for shaping the lives of millions. At Intellectix, we are on a mission to empower them with innovative technical solutions and drive transformational change. As a Cloud Operations and Customer Support Engineer, you'll be the cornerstone of this mission, ensuring the security of crucial data, optimizing IT infrastructure, and simplifying business processes through cutting-edge software systems. Because at Intellectix, it's not what we do, it's why we do it.

In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.

Key Responsibilities:

Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
Respond to and resolve customer issues, providing top-tier technical support and customer service.
Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
Engage in applicationmonitoring to assist in identifying and addressing application performance or availability issues.
Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
Develop and maintain comprehensive documentation for application support procedures.

Qualifications:

Education/Experience:

Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
2+ years of experience in IT, with a strong focus on cloud operations and customer support.

Required Skills:

Proficiency with AWS cloud services and infrastructure management.
Exceptional troubleshooting and problem-solving skills.
Experience in providing customer-focused technical support.
Knowledge of Linux distributions (e.g., RedHat, CentOS).
Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
Excellent communication and collaboration abilities.

Join Intellectix and be part of a dynamic team that thrives on tempo, teamwork, and technical excellence. Your skills and expertise will contribute to creating a safer and smarter tomorrow.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the company

Intellectix provides AI solutions, software development, and IT services for federal and commercial clients. It handles full-stack development (C#, Python, .NET) and cloud engineering on Azure and AWS, using state-of-the-art AI models with fine-tuning to create practical tools. Key offerings include Transcriber AI and Transcriber for Government, machine-based transcription systems designed for speed and accuracy with government security considerations. The company differentiates itself through government-focused capabilities, Top Secret clearance, a prime-contractor approach with subcontracting partners, and a focus on identity management and digital transformation; its goal is to deliver secure, scalable software and AI solutions that improve operations and data handling for public sector and commercial clients.

Company Size

11-50

Company Stage

N/A

Total Funding

N/A

Headquarters

Tysons, Virginia

Founded

2012

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Simplify's Take

What believers are saying

Intellectix is actively hiring AI researchers, software developers, and infrastructure engineers in 2026.
The Broken Arrow contract extends through June 2027, preserving near-term transcription revenue visibility.
Army-heavy federal exposure on G2X gives Intellectix a pipeline beyond local government accounts.

What critics are saying

HigherGov shows no visible federal contract totals through June 2026, signaling thin disclosed demand.
Broken Arrow’s transcription renewal ends June 2027, concentrating revenue on one contract timeline.
Whisper, LLaMA, and commodity speech APIs compress pricing and erase Intellectix’s transcription moat.

What makes Intellectix unique

Top Secret cleared Tysons facility and AWS GovCloud secure transcription separate it from generic consultancies.
It blends AI-assisted drafts with human editors for client-ready transcripts and quality control.
Its small-business status and prime-plus-subcontract model fit federal buying channels like Army work.

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