AV Support Specialist Journeyman

SMX is seeking an Audio Visual (A/V) Support Specialist (Journeyman) to deliver high-quality IT solutions, system administration, and technical support services for a dynamic client organization. In this role, you will support both on-site and off-site operations, encompassing system engineering, special engineering initiatives, infrastructure, and cable plant technology for a variety of tactical platforms and systems.

As an Audio-Visual Support Specialist, you will be responsible for the installation, maintenance, and support of A/V control systems, Video Teleconferencing (VTC) solutions, and Internet Protocol Television (IPTV) networks. Responsibilities include designing, installing, and sustaining these networks, as well as providing general maintenance. Experience with CAT6 and fiber optic cabling repair to support daily command operations is highly preferred.

Join our exceptional team and play a pivotal role in supporting executive-level services across multiple sponsors and command staff departments. The ideal candidate will have a proven track record of maintaining and enhancing existing technical systems while advancing current capabilities. This is an onsite position supporting clients in Stuttgart, Germany, with less than 10% travel required.

This position requires a Department of Defense Top Secret clearance with SCI eligibility and U.S. citizenship

Essential Duties & Responsibilities

• Support conference rooms, Executive Suites, and desktop Conferencing solutions.
• Install/Maintain CISCO Codecs desktop/rack mounted, and Microsoft Teams to include equipment tied into system.
• Install, operate, and maintain AV (Crestron & AMX) systems, including display devices, projectors, televisions, camera systems, video teleconferencing systems (VTC), microphones and speakers.
• Support software and hardware, for Command, Control, Communication, Computer, Combat Systems, Intelligence, Surveillance & Reconnaissance (C5ISR) systems for the United States Military Command personnel.
• Install and program Cisco VTC equipment utilized within key locations to conduct high-priority missions.
• Install Crestron, Vaddio, Tesira Bi-Amp, Extron, and CISCO components utilized within AV systems installed within the Command’s areas of operation.
• Support for C5ISR systems such as:
  • LAN/WAN and wireless systems
  • Military communication systems
  • Commercial satellite systems,
  • Voice over Internet Protocol (VoIP), and telephony and teleport connectivity for the command operations centers and cellular telephone systems.
• Maintain and update Cisco CODEC’s and Bridges utilized by Command.
• Support fiber optic solutions – OTDR/power meter testing, splicing, terminations and troubleshooting.

Required Skills & Experience

• Bachelor’s degree in a technical field such as Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET-accredited or CAE-designated institution; OR
• Possession of one or more relevant certifications (Cloud+, GICSP, SSCP, Security+, or GSEC). Higher-level certifications like CASP+, CCNA, CCNP Security, or CCSP are also accepted.
• A minimum of 2 years’ experience in computer networking and A/V communications, including installation and maintenance of A/V platforms (such as AMX, Crestron, Tesira, Extron, Think Logical, and IPTV Server Solutions).
• Active Top Secret clearance and SCI eligibility.
• Excellent communication skills.
• Proven ability to communicate effectively with senior military leaders, customers, colleagues, and vendors.
• Strong skills in discussing and resolving technical issues with clients to deliver effective solutions.
• Highly dedicated, with strong technical aptitude and a systematic approach to problem-solving.
• Solid proficiency with Microsoft Office applications, including Teams, Excel, PowerPoint, and Word.

Desired Skills & Experience

• Improve and make the following desired skills & experience concise: Knowledge of building construction methods and materials; 2D CAD drawing .development (Visio or equivalent).
• Prior military or DOD experience.
• Installation and maintenance of Cisco VTC systems.
• Strong understanding of Network / Security Infrastructure systems, Netgear & Cisco Switches (Managed), DNS, DHCP and multicast traffic management.
• Experience with building, installation, and maintenance of copper and Fiber Optic cabling and accompanying devices.
• Comptia Security+ Certification.
• Knowledge of Server 2016, Server 2012 R2 & Core, Server 2008 R2, Windows 10, 8.1, 7, Server 2003, SharePoint 2010, 2013, Kali & Red Hat Linux, PowerShell, Exchange Server 2007 SP2/2010 SP2/2013, Exchange Management Console/Shell, vSphere 5.x / 6.x, vCenter, ESXI, Cisco Unified communications platforms.
• Experience with Call Manager software.
• Current ECOPS/TESA Technical Expert Status preferred or eligibility for ECOPS/TESA Technical Expert
• Positive attitude, detail-oriented, and experience working well in a team environment.
• Demonstrated ability to identify complex problems and develop solutions.
• Demonstrated self-starter and ability to work independently.

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The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is: