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Axon

Builds weapons, cameras and software for police

Field Deployment Engineer - Counter UAS

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeRemote in Canada

About the Job

Requirements

  • At least 3 years of experience in customer-facing roles such as Professional Services, Field Engineering, Sales Engineering, or Deployment.
  • Direct experience deploying hardware and software solutions in complex operational environments.
  • Understanding of drone systems, airspace management, radio frequency sensing, or unmanned aircraft systems programs; relevant remote pilot certification or equivalent is required, or must be obtained within 3 months.
  • Deep familiarity with IP networking, Simple Network Management Protocol, Dynamic Host Configuration Protocol, Power over Ethernet, Linux command-line interface, and basic system administration.
  • Ability to deliver technical workflows clearly to executives, end users, and technical teams.
  • Experience working with public safety agencies, particularly law enforcement or security operations.
  • Project and stakeholder management skills, including owning a deployment from kickoff to success.
  • Willingness to travel heavily and adapt to dynamic customer needs in the field.
  • Ability to lift at least 50 pounds and physical capability to climb ladders and stairs and work in an elevated environment.

Responsibilities

  • Serve as the primary technical lead for Dedrone deployments, owning delivery from post-sale through full operational readiness, including pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement.
  • Act as a subject matter expert across Axon’s Real-Time Awareness suite, supporting Fusus, Drone as First Responder, and related integrations.
  • Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams, tailoring delivery to non-technical and highly technical audiences.
  • Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems.
  • Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality.
  • Conduct site assessments to inform hardware placement, radio frequency coverage, and overall operational design.
  • Build, iterate, and maintain deployment documentation, standard operating procedure templates, training plans, and internal handoffs.
  • Provide post-deployment monitoring and escalation, ensuring stakeholders are aligned on success metrics, issues, and resolutions.
  • Collaborate cross-functionally with Sales, Product, and Engineering to support customer outcomes and continuous improvement.
  • Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams.
  • Attend strategic customer meetings with Sales to provide technical validation and deployment context.
  • Lead or assist in proofs of concept, including setup, training, validation of success criteria, and customer debriefs.
  • Support requests for proposal and requests for information with technical and services detail.
  • Draft or validate statements of work based on scoped deployment complexity and customer readiness.

About the Company

Axon

Builds weapons, cameras and software for police

Axon builds public safety technology for police, emergency responders and security teams, combining connected devices with software that manages their work. Its TASER weapons and body cameras link field equipment to a cloud platform used throughout an investigation. Agencies use Axon Evidence to store recordings, control access and share case material with prosecutors, while its records and real-time operations tools organize reports and coordinate responses. Axon earns money from device sales and subscriptions that combine software, equipment upgrades and support over multiple years. Founded in 1993, Axon is headquartered in Scottsdale, Arizona.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Scottsdale, AZ
Founded
1993

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