Atlassian Administrator

Job Description

Position Summary 

The Atlassian Administrator position will oversee, optimize, and scale our organization’s Atlassian tool ecosystem (Jira, Confluence, JSM, Loom, Atlassian Strategy and Atlassian Guard). In this role, you will be responsible for user administration, system integrations, workflow customization, platform governance, and ensuring seamless collaboration across software development, product, and business operations teams.

Accountabilities/Responsibilities 

• Serve as the global administrator for the entire Atlassian cloud suite, including Jira Software, Jira Service Management (JSM), Confluence, and Loom.
• Evaluate and audit existing workflows and configurations, and incorporate standardization across the Atlassian suite.
• Manage user provisioning, group management, and global security settings, leveraging Atlassian Guard for SSO and user lifecycle management.
• Evaluate, install, and manage third-party apps, including Tempo add-ons, and plugins from the Atlassian Marketplace, ensuring they meet Winsupply’s security and performance standards.
• Integrate Atlassian products with enterprise identity providers (Okta) using Atlassian Guard (Access) for SSO and automated user provisioning (SCIM).
• Integrate Jira and Confluence with external CI/CD, development, and monitoring tools (e.g., GitHub, GitLab, Jenkins, Datadog) via webhooks and REST APIs.
• Lead platform migrations, upgrades, and consolidation efforts as the organizational footprint scales.
• Design and maintain custom projects, complex workflows, permission schemes, notification schemes, and screen schemes in Jira Software.
• Configure and optimize Jira Service Management (JSM) for IT and enterprise service desks, including routing queues, SLAs, request types, and custom customer portals.
• Develop robust Atlassian Automation rules and write complex JQL queries for advanced reporting and stakeholder dashboards.
• Architect and maintain the global Confluence hierarchy and administer the Loom enterprise workspace, managing user access and video retention policies.
• Act as the highest tier of internal support for all Atlassian-related incidents and service requests.
• Create training materials, video tutorials, and guides to drive user adoption, while consulting with internal departments to recommend workflow improvements.
• Other projects and duties as assigned.

Qualifications

Qualifications / Competencies for Success

• 2–5+ years of hands-on experience administering Jira Software, Jira Service Management, and Confluence in an enterprise environment.
• Deep understanding of Atlassian Cloud architecture, JQL, automation rules, and scheme configurations.
• Strong working knowledge of ITIL frameworks and ITSM best practices as applied to Jira Service Management.
• Strong understanding of Agile methodologies (Scrum, Kanban) and how to map them to Jira project configurations.
• Exceptional interpersonal skills with the ability to translate highly technical concepts to non-technical stakeholders and troubleshoot complex workflow conflicts.
• Familiarity with querying and interacting with Atlassian REST APIs, and basic scripting abilities (e.g., Python, JSON) for custom automations.
• Active Atlassian Certifications (e.g., Atlassian Certified Professional Jira Administrator, Jira Service Project Administrator) preferred.
  • ACP-120 Jira Administration for Cloud or ACP-100/ACP-610
  • ACP-200 Confluence Administration or Atlassian Cloud Organization Admin

Additional Information

The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:

• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
• Lifting and transporting of moderately heavy objects, such as computers and peripherals
•  Occasional travel to interact with local companies, regional offices and/or support implementation of solutions

We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.