Millwork Sales Specialist

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
 

Position Purpose:

Sales Specialists support three primary store priorities: Customers First, In Stock, and Store Appearance. Sales Specialists support Customers First by providing fast, thorough, and friendly service to customers. Sales Specialists interact with customers by welcoming them to the store, assessing their needs, locating merchandise, providing information on products and services, and making purchasing recommendations. Sales Specialists support In Stock initiatives by assessing stock levels and performing light pack down and pack out activities as needed. Sales Specialists support the Store Appearance priority by ensuring products are displayed and signed, cleaning shelves, and removing debris from aisles and showrooms to promote a shopping environment that is appealing. By supporting these three priorities, Sales Specialists drive sales to support department and store goals. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.

Key Responsibilities:

• Support Customers First Priority:
• Actively seek out customers, offer a friendly greeting, smile and make eye contact
• Help customers locate merchandise
• Ask customers open ended questions and listen to responses about their projects and product needs
• Describe features and benefits of merchandise as well as steps involved in completing projects
• Demonstrate expert product and services knowedge in answering customer questions
• Be the customers' expert on special orders and installed sales
• Execute Key Standards Processes
• Perform basic customer services including cutting keys and rope and mixing paint
• Thank customers for shopping at Home Depot
• Support In Stock Priority:
• Maintain stock on a daily basis to ensure products are available
• Maintain showroom in stock position by working with MET and Supervisor to get samples in stock
• Review Ads to ensure items are in stock and escalate issues to Supervisor
• Perform pack-down and packout process to fill in stock and restock returns
• Support Store Appearance Priority:
• Review merchandise presentation, signing and pricing daily and escalate issues to Supervisor
• Clean and dust displays, products and shelves
• Maintain showroom integrity and assist with minor resets, cross-merchandising as necessary
• Drive Sales:
• Know store sales goals and set personal goals to support store results
• Serve as expert on showroom products in given department
• Provide advanced product knowledge of other categories in department to customers
• Sell the whole project by suggesting related items and services to purchase that supplement a customer's merchandise or project needs
• Develop knowledge of competitor pricing, and makes decisions on markdowns to satisfy customers
• Follow up on job quotes to complete the sale
• Promote Home Depot credit intitiatives to customers
• Promote services offered at the Special Services Desk, Tool Rental and Pro Desk

Direct Manager/Direct Reports:

• Associates may encounter an uneven walking surface due to temporary cracks in the floor
• Associates may have exposure to dust, gas fumes emitted by power equipment, and noise
• Associates may be exposed to external weather conditions, drafts and interior temperature changes, and slippery floors
• Associates may handle merchandise, supplies, and tools with sharp edges or that contain hazardous materials

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions:

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise
• Responding to public address system announcements, including customer services calls, pages, and general information
• Moving around the store and be able to assist customers
• Identifying and reading reports, tickets and UPC labels

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• 2 plus years Retail, Specialty Retail, Outside Sales or Trade Experience
• Appropriate certification depending on department: Certified Kitchen Designer; Certified Bath Designer
• National Council for Interior Design Qualification Certified
• American Society for Interior Designers Certified
• Licensed Contractor
• 2 plus years experience as Sales Associate in specific department and completion of all curriculum for that department

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 0

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Know store sales goals and set personal goals to support store results
• Serve as expert on showroom products in given department
• Provide advanced product knowledge of other categories in department to customers
• Sell the whole project by suggesting related items and services to purchase that supplement a customer's merchandise or project needs
• Develop knowledge of competitor pricing, and makes decisions on markdowns to satisfy customers
• Follow up on job quotes to complete the sale
• Promote Home Depot credit initiatives to customers
• Promote services offered at the Special Services Desk, Tool Rental and Pro Desk