Inside Sales Representative

Description

At Wisconsin Steel & Tube, customer success is vital to the long-term success of our organization. The Inside Sales Representative is responsible for providing exceptional service to assigned customers while actively developing opportunities to retain, grow, and expand WST's business.

The Inside Sales Representative serves as a primary point of contact for assigned customers and is responsible for managing day-to-day customer needs including pricing, availability, quoting, order processing, order status, delivery requirements, and follow-up.

The Inside Sales Representative is expected to proactively contact existing customers and prospective customers to identify new opportunities, increase WST's share of customer business, develop new accounts, and promote WST's products and value-added capabilities.

The successful candidate will operate with a strong sense of urgency, take ownership of customer needs and sales opportunities, and consistently look for ways to create value for both the customer and Wisconsin Steel & Tube.

Responsibilities & Duties:

· Serve as a primary day-to-day contact with all assigned customers/accounts.

· Develop and maintain strong, professional relationships with customers.

· Prepare accurate and timely quotations for customers and prospects- obtain necessary pricing, material availability, lead times, and processing information from internal departments and suppliers.

· Respond promptly and professionally to customer communication.

· Proactively communicate changes to customer commitments and follow through until resolution.

· Monitor customer needs and identify potential service, delivery, quality, pricing, or availability concerns.

· Work with internal departments to resolve customer issues.

· Escalate significant or critical customer issues to sales leadership as appropriate.

· Maintain accurate customer information, contacts, notes, and opportunities.

Position Inside Sales Representative FLSA Classification Exempt (Salary)

Reports To Inside Sales Manager Location Milwaukee, WI

Department Sales Date Effective: 11/4/2021 Rev 3 9/16/2026 Rev 4

· Establish and maintain a consistent corporate image throughout all product lines, promotional materials, and events.

· Support cross-functional teams that focus on managing our customers.

· Complete continuous improvement projects for the department and company as needed.

· Follow and comply with all safety regulations, work rules, and maintain clean and orderly work areas.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

Requirements

Education and/or Experience: Requires associates degree; or one-year relevant experience and/or training; or combination of education and experience. Experience in one or more of the following industries is preferred: industrial supply sales, agricultural service & products, metal manufacturing, industrial and commercial equipment, and/or distribution.

Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Ability to prioritize and complete assigned tasks within the required time frame

· Demonstrate strong empathy for customers and passion for providing resolutions

· Deep understanding and display of company values to WIN customer interactions

· Solid sales skills and ability to uncover effective customer solutions

· Proficient with Microsoft Outlook, Excel, Word, Power Point, Project, and Teams

· Strong analytical, interpersonal, organizational and time management skills

· Demonstrate effective and active listening skills and patience

· Possesses excellent written and verbal communication skills

· Ability to resolve customer complaints in a one-call resolution.

· Ability to pay close attention to detail.

· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

· Ability to deal with problems involving several concrete variables and standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time).

· Occasionally lift or move up to 15 pounds

· Sedentary work, sitting for extended periods of time.

· Staring at a screen for an extended period.

· Repetitive fine motor movements of the fingers, hands, and wrists performing tasks such as typing, writing, and moving computer mouse.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Frequently exposed to climate-controlled office environment with low level of noise. Occasional time spent on the production floor, subject to loud noise and exposure to outdoor weather conditions.