AR Collections & Resolutions Analyst

SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more.

The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.

AR Collections & Resolutions - Analyst | SC Johnson Professional

• Location: Frimley, Surrey, UK
• Function: EMEA Shared Service Centre – SC Johnson Professional – AR/Credit & Collections
• Contract: Permanent

Overview:

Step into a vibrant, multicultural hub at our UK-based EMEA Shared Service Centre, where over 230 talented professionals collaborate across Finance, Credit & Collections, and Supply Chain. Supporting 20+ countries and speaking 35+ languages, our team thrives on diversity, innovation, and teamwork.

Located at our dynamic Frimley site, the SSC is offering a unique opportunity to work in a collaborative environment that blends global reach with local energy. Whether you're passionate about numbers, processes, or people, this is a place where your skills and ideas can truly make an impact.

What’s in it for you:

• Competitive pay & Profit Share and great working environment
• Flexible starting and finishing times
• 33 days annual leave including public holidays due to supporting European countries
• Free Parking, Shuttle bus from local train stations, EV Charging, Cycle to Work Scheme
• Revamped onsite Gym with free classes + NEW Spin Studio

About the role

Are you fluent in English and looking to take the next step in your Accounts Receivable or Credit Management career? We are looking for an experienced, customer-focused professional to join the AR/Credit & Collections team supporting SC Johnson Professional, our business-to-business (B2B) business unit, across the EMEA region. You will help improve financial performance through effective collections, credit risk management, strong customer relationships and collaboration with business partners. An additional European language (Spanish, French or German) is highly desirable.

This position is not available for international relocation

This position is eligible to work from home one day a week

Responsibilities:

This role is responsible for credit risk, collections and dispute resolution for a portfolio of SC Johnson Professional customer accounts across the EMEA region. It requires sound credit decision-making within the DOA framework, independent and cross-functional working, and ownership of customer credit and ledger issues to ensure timely resolution and escalation. The role also requires adherence to internal and external controls and a continuous improvement mindset to maximise efficiency.

• Develop and maintain strong relationships with internal and external customers, acting as a trusted business partner to deliver excellent customer service while protecting SCJ's financial interests.

• Minimise the risk of bad and doubtful debts through proactive credit management and sound risk assessment.
• Analyse customer account performance, identify risks and trends, and provide recommendations to improve cash flow and mitigate financial risk.
• Collaborate effectively with Sales, Customer Fulfilment, Finance and other cross-functional teams to resolve customer issues and support business objectives.
• Identify opportunities to improve processes and support continuous improvement initiatives across the Order-to-Cash function
• Ensure compliance with internal controls, company policies and audit requirements while maintaining accurate customer account records.

Experience you’ll bring:

• Fluent in English, both written and spoken; proficiency in an additional European language (Spanish, French or German) is highly desirable;
• Previous experience in an Accounts Receivable, Credit Management or Order-to-Cash role;
• Experience managing customer relationships and working collaboratively with internal and external stakeholders;
• Experience working with an ERP system, preferably SAP S/4HANA;
• Strong Excel skills with excellent analytical and numerical abilities;

Behaviors you’ll need:

• Strong attention to detail, with a continuous improvement mindset and a passion for driving continuous improvement;
• Excellent communication and interpersonal skills, with the ability to build effective relationships and adapt to a fast-paced, changing environment;
• Customer-focused, proactive and accountable, with a strong sense of ownership and the ability to work collaboratively across functions;

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Inclusion & Diversity 

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.  

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.  

Better Together

At SC Johnson, we believe people achieve their best when they collaborate and work together in person. We value connection to strengthen teamwork, accelerate problem solving, and drive innovation.