Sr. Director
Artificial Intelligence, AI, Strategy
Posted on 11/9/2023
INACTIVE
Workwave

201-500 employees

Empowering field service businesses with forward-looking technology.
Company Overview
WorkWave stands out as a supportive partner for field service businesses, providing comprehensive technology and services that cover all aspects of the business journey, from customer acquisition to service delivery and invoicing. The company's competitive edge lies in its integration of multiple organizations and top talent, offering a diverse product portfolio that addresses specific industry challenges and fuels growth at every stage. With a track record of industry recognition for its products, growth, and culture, WorkWave demonstrates its commitment to empowering field service companies and understanding their unique needs.

Company Stage

Series A

Total Funding

$8.3M

Founded

1984

Headquarters

Holmdel, New Jersey

Growth & Insights
Headcount

6 month growth

0%

1 year growth

5%

2 year growth

40%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Data Science
Data Structures & Algorithms
Customer Service
Natural Language Processing (NLP)
Data Analysis
CategoriesNew
AI & Machine Learning
Requirements
  • Bachelor’s degree in Computer Science, Engineering or similar discipline preferred or equivalent work experience
  • 10 or more years of experience in multiple technology disciplines with extensive experience in business, functional and people management
  • 5 or more years of experience in SaaS
  • 2 or more years of experience in applying AI/ML/ NLP/deep learning/data-driven statistical analysis & modeling solutions to quantitative analysis
  • Strong knowledge of the theory and applications of machine learning, AI, deep learning, data science, NLP, text analytics, unstructured data analytics, supervised/unsupervised learning
  • Proven capability in demonstrating successful advanced technology solutions (either prototypes, POCs, well-cited research publications, and/or products) using ML/AI/NLP/data science in one or more domains
  • Experience in an applied R&D environment, working in an agile culture to bring cutting-edge technologies to fruition, from initial concept to implementation
  • Excellent communication skills to explain complex algorithms, solutions to stakeholders across multiple disciplines, and ability to work in a diverse team
  • Comfortable working in a matrixed environment
  • Comfortable presenting information to C-Suite
  • Collaborative problem solver
  • Open to feedback and flexible in approach
Responsibilities
  • Develop and execute a comprehensive AI strategy aligned with WorkWave's company and business objectives in support of a vision that will impact both internal operations and customer-facing products.
  • Collaborate with cross-functional teams, including product management, engineering, data science, support and marketing to identify opportunities for AI integration.
  • Help build, manage and mentor a team of AI engineers and data scientists to design, develop, and deploy AI-driven solutions.
  • Oversee the development and implementation of AI-powered features such as intelligent route optimization, predictive maintenance, natural language processing, and automated customer service.
  • Establish and maintain strong partnerships with AI technology vendors, research institutions, and other relevant stakeholders.
  • Stay current with the latest AI trends and technologies, ensuring WorkWave remains at the forefront of innovation in our industry.
  • Evaluate the performance and impact of AI implementations on our products and services, making data-driven recommendations for improvement.
  • Foster a culture of innovation and continuous learning within the AI team and across the organization.