VirtuHire

Global SA-talent recruitment and EOR

Customer Support

Customer SupportConfirmed live in the last 24 hours

Full-timeRemote in South AfricaNo salary listed

About the Job

Requirements

A completed university degree is essential.
Excellent written and spoken English.
Strong verbal communication and interpersonal skills.
Professional, confident, and comfortable communicating directly with customers.
Strong problem-solving and critical-thinking skills.
High attention to detail and organization.
Ability to remain calm and structured when handling customer complaints or challenging conversations.
Comfort communicating across multiple digital channels.
Technology-savvy and able to learn new platforms and systems quickly.
Reliable, proactive, and able to take ownership of outcomes.
Comfortable working independently in a fully remote environment.
Available to work Tuesday through Saturday on an ongoing basis.

Responsibilities

Provide professional customer support through Zendesk, WhatsApp, SMS, email, social media direct messages, and virtual support calls.
Respond promptly, professionally, and accurately to customer inquiries.
Assist customers with questions, concerns, and general product- or service-related support.
Own customer inquiries and follow them through to resolution.
Handle complaints calmly and professionally while maintaining a positive customer experience.
Identify customer needs and provide clear, practical solutions.
Escalate complex inquiries appropriately when required.
Maintain accurate records of customer interactions and follow-ups.
Learn and follow internal customer-support processes, workflows, and standard operating procedures.
Work closely with the wider team to ensure consistency across customer communications.
Identify recurring customer issues and provide feedback that could improve the overall client experience.

Customer Support - UK

VirtuHire · South Africa (Remote) · — · Posted 2026-09-16

Workplace: remote

Description

Our client is looking for a highly professional, articulate and customer-focused Customer Support / Client Experience Specialist to support customers across multiple communication channels.

This is a hands-on customer-facing role focused on delivering a consistently high-quality client experience. You will engage directly with customers across Zendesk, WhatsApp, SMS, email, social media and virtual support calls, helping resolve queries, manage concerns and ensure customers receive clear and timely assistance.

Previous customer service experience is not essential. The client is specifically open to candidates with a strong academic background who demonstrate excellent communication skills, professionalism, problem-solving ability and the capacity to learn quickly.

A completed university degree is an essential requirement for this position.

Requirements

Key Responsibilities

Provide professional customer support across Zendesk, WhatsApp, SMS, email, social media DMs and virtual support calls.
Respond to customer enquiries promptly, professionally and accurately.
Assist customers with questions, concerns and general product or service-related support.
Take ownership of customer queries and follow them through to resolution.
Handle complaints calmly and professionally while maintaining a positive customer experience.
Identify customer needs and provide clear, practical solutions.
Escalate complex queries appropriately when required.
Maintain accurate records of customer interactions and follow-ups.
Learn and follow internal customer support processes, workflows and SOPs.
Work closely with the wider team to ensure consistency across customer communication.
Identify recurring customer issues and provide feedback that could improve the overall client experience.

Essential Requirements

Completed university degree – essential.
Excellent written and spoken English.
Strong verbal communication and interpersonal skills.
Professional, confident and comfortable communicating directly with customers.
Strong problem-solving and critical-thinking skills.
High level of attention to detail and organisation.
Ability to remain calm and structured when dealing with customer complaints or challenging conversations.
Comfortable communicating across multiple digital channels.
Tech-savvy and able to learn new platforms and systems quickly.
Reliable, proactive and able to take ownership of outcomes.
Comfortable working independently within a fully remote environment.
Available to work Tuesday–Saturday on an ongoing basis.

Apply

Apply at VirtuHire

About the Company

VirtuHire

Global SA-talent recruitment and EOR

VirtuHire connects US, UK, and Australia-based companies with pre-vetted South African professionals, providing end-to-end recruitment and employer-of-record (EOR) services. It sources and vets candidates, presents a shortlist within about five business days, and then handles onboarding, payroll, compliance, and ongoing HR management as the legal employer of records under a monthly retainer with a 30-day replacement guarantee. The service differentiates itself with offshore staffing from South Africa offering payroll-less recruitment fees plus full HR administration and significant salary-cost savings of roughly 60% to 85% compared with US hires. Its goal is to simplify international hiring for growing companies by delivering quick access to vetted talent, compliant HR processes, and predictable costs.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Cape Town, South Africa
Founded: 2019

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