Account Manager - Tic
No salary listed
Mid
Bachelor's
Remote in UK
RemoteRemote-based role with client travel.
Sales & Account ManagementAccount Management
About the job
Requirements
- Experience in account management, client relationship management, or business development within TIC, certification, testing, inspection, food safety, regulatory compliance, or a related technical services environment.
- A proven record of retaining and developing existing client relationships and achieving commercial targets.
- Experience managing renewals, preparing quotations or proposals, and identifying appropriate additional services for existing clients.
- Practical understanding of the food, agri-food, manufacturing, retail, or supply-chain sectors.
- Experience working with multiple stakeholders and coordinating activity across technical, operational, and commercial teams.
- Strong working knowledge of Microsoft Office, particularly Word, Excel, and Outlook, together with experience using a CRM system.
- Excellent communication and relationship-building skills, with confidence engaging with contacts at different organizational levels.
- Commercial awareness and ability to identify client needs, assess opportunities, and make sound recommendations.
- Ability to explain technical or regulated services in clear, practical language.
- Ability to manage multiple accounts, deadlines, and priorities in an organized and responsive manner.
- Strong negotiation, presentation, and influencing skills.
- Ability to work collaboratively with technical experts, auditors, inspectors, laboratories, and operational teams.
- Strong attention to detail and commitment to accurate CRM, forecasting, and account records.
- Self-motivated, professional, and comfortable working independently in a UK-wide or geographically distributed team.
- Excellent written and spoken English.
- Right to work in the United Kingdom.
Responsibilities
- Manage a defined portfolio of EMEA and APAC clients and act as the principal commercial point of contact for account matters.
- Build and maintain trusted relationships with client stakeholders across quality, technical, procurement, sustainability, operations, and senior management functions.
- Develop a clear understanding of each client’s business, operating environment, regulatory obligations, and future requirements.
- Create and maintain account plans covering relationship objectives, renewal activity, risks, opportunities, and agreed actions.
- Lead and coordinate renewals for certification, inspection, testing, consulting, and other contracted services in collaboration with delivery teams.
- Identify relevant cross-sell and account-development opportunities across the TIC portfolio, ensuring recommendations are based on genuine client needs.
- Prepare and present proposals, quotations, and commercial updates in collaboration with technical and operational colleagues.
- Coordinate internal responses to client requests, ensuring actions are assigned, followed up, and completed within agreed timescales.
- Support resolution of commercial or service issues by bringing together appropriate internal stakeholders and maintaining clear client communication.
- Monitor account performance, client satisfaction, revenue, renewal dates, pipeline, and risks, maintaining accurate records in the CRM system.
- Keep informed about international food safety, certification, regulatory, and sustainability developments relevant to clients.
- Provide regular forecasts and account updates to management, highlighting renewal confidence, growth opportunities, risks, and required support.
Desired Qualifications
- A relevant degree or professional qualification; equivalent sector experience may be demonstrated instead.
- Experience with food safety or sustainability services.
About the company
FoodChain ID offers testing, inspection, certification, and regulatory-compliance services for the global food and beverage industry to ensure safety, quality, and supply-chain transparency. Its cloud-based SupplyTrak platform helps clients manage documentation, track certification status, and streamline multi-program compliance, supported by a regulatory library and databases like the Food Fraud Database. The company differentiates itself through its history as the founding technical administrator of the Non-GMO Project and by growing via acquisitions, including Sbcert to gain Brazil's SISBOV traceability. Its goal is to help customers meet food-safety and sustainability requirements, speed up product development, and navigate global regulations.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Fairfield, California
Founded
2007
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Simplify's Take
What believers are saying
- July 2026 AI launches broaden upsell into portfolio-level decisions and continuous monitoring.
- COFRAC accreditation and India award strengthen credibility with multinational buyers in 2026.
- PartnerLink, launched December 2025, widens distribution through consultants, labs, and tech vendors.
What critics are saying
- Jessica Baden v. Foodchain ID Group filed May 26, 2026, creates employment and reputational risk.
- AI risk-intelligence errors can trigger wrong compliance advice, customer churn, and contract claims.
- A major certification failure across EUDR or organic programs destroys trust and halts renewals.
What makes FoodChain ID unique
- FoodChain ID combines certification, testing, and regulatory intelligence across 100+ countries.
- Mentor and AI risk tools embed proprietary datasets into food-specific workflows.
- Sbcert and Vinacontrol extend traceability and inspection reach in Brazil and Vietnam.
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Benefits
- Health Insurance
- Dental Insurance
- Life Insurance
- Wellness Program
- Mental Health Support
- Remote Work Options
- Performance Bonus
- Company Equity