Your Title: Renewals Engagement Specialist

Job Location: San Diego, CA

Our Department: Construction Enterprise Solutions 

Trimble is looking for an energetic individual to join our team and help drive customer renewals. The Renewals Engagement Specialist role is responsible for owning and executing the renewal lifecycle with our current customer base. This position is responsible for increasing retention, minimizing churn, locking in the most favorable terms, identifying growth opportunities, and passing insights back to the business. The ability to create strategic partnerships with our customers and internal stakeholders such as Sales and Customer Success is essential to be successful in this position. 

What You Will Do

The Renewals Engagement Specialist is responsible for ensuring that our customers are set up for success while optimizing financial outcomes.

• Manage a portfolio of renewals, being responsible for cultivating, influencing, and securing account renewals while protecting and enhancing customer trust.

• Execute all phases of the renewal process including account review, notifying the customer, quote creation, and executing win/win strategies to close the renewal.

• Collaborate and partner with internal resources such as Customer Success, Sales, Product Management, and Legal to develop renewal strategies for each customer based on data-driven decisions.

• Identify customer requirements early on, uncover roadblocks and demonstrate strong communication skills to drive the renewal to on-time closure.

• Continue the transformation of our renewals processes and practice to assure it is seamlessly integrated and easy for partners and customers.

• Adopt new initiatives and programs proactively.

• Monitor at-risk renewals/accounts and develop a plan of action.

• Meet or exceed quarterly and annual renewal goals.

• Prepare activity and forecast reports as requested.

What Skills & Experience You Should Bring

• Associate’s degree preferably majoring in Finance, Accounting, or Business, plus one to three years’ experience in customer support, service and/or management, or equivalent experience.

• Sales and/or customer service experience.

• Must have excellent written and verbal skills in order to communicate effectively with customer decision makers and internally across functional groups and levels.

• Must be motivated, goal oriented, and able to work independently in a dynamic, fast-paced environment.

• Basic Project Management skills/experience is necessary.

• Capacity to be self-motivated as a self-starter and work on your own as well as in a team.

• Ability to develop ongoing improvements and processes to enhance team performance.

• Ability to interface with C-Level executives and owners.

• Proficient in Salesforce and other Customer Success tools.

Preferred

• Bachelor’s degree in Finance, Accounting, or Business is desirable with an Enterprise software company.

• One to three years of experience working with SaaS software solutions for the construction industry.

• Solid understanding of SaaS Renewals and coordinating with functional departments.

• Demonstrated experience in supporting a sales or financial-oriented organization.

• Background / experience with sales processes including quoting, billing, and contracts.

Target Salary:

$66,000-$86,000

Commission eligible

About our Construction Enterprise Solutions sector

We are focused on bringing a unified business strategy around the following categories: Building Preconstruction, Project and Operations Management, Finance and Human Capital, and Digital Supply Chain. Our products and services in these categories comprise the majority of the offerings currently available on Trimble Construction One (TC1).

Our goal is to deliver a unified TC1 offering to our customers, including connected workflows that enhance the profitability of our customers and drive our business growth. TC1 represents our customers’ opportunity to embark on a digital transformation journey of their own. The advent of TC1 allows our customers to engage with more of Trimble’s capabilities in a streamlined and integrated way.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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