Cluster Reservations Agent

Job Description

We invite you to join the world of luxury hospitality at Fairmont Dubai as our new Cluster Reservations Agent. At Fairmont Hotel Dubai, all Guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come. Every day brings new challenges, new experiences and a chance to work with the best in the industry. Our Guests recognize and appreciate the personal level of service they receive when making reservations with the Cluster Reservation Team.

Key Responsibilities:
Reporting to the Manager, Cluster Reservations, responsibilities and essential job functions include but are not limited to the following: 

• Understand the key principles of FRHI Pricing Strategies and Revenue Management
• Handling reservation management including managing blocks, chasing rooming list from Sales team & clients, inventory management for groups, ensuring accurate billing instructions and managing group rates codes.
• To have a general understanding of Groups Management - including cut off dates, blocking and booking policies and procedures
• Maximize rooms revenue through the conversion of telephone calls into sales
• Utilize effective upselling techniques
• Understand and take reservations to support the revenue management strategies employed by Cluster Reservation Manager.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities whenever required.
• Understand Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
• Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
• Complete understanding and effective execution of current and new RM tools, includes Opera PMS/S&C.
• Be involved in all property PMS Conversions
• Be fully conversant with all market segments and rate plans used across all distribution channels and to be flexible in sales technique through offering the right product to the right customer at the right time.
• Support the Cluster Reservation Manager with ad-hoc projects as required
• Follow department policies, procedures and service standards

Qualifications

• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Previous Reservations experience required
• Computer literate in Microsoft Window applications required
• Previous Opera Property Manager System experience required
• Luxury hotel sales experience, having had varied market mix experience
• Proficient in English language (Verbal and written), second language is an asset
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurate

Additional Information

What is in it for You:

• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Join our team and enjoy a range of exclusive colleague perks, including discounted rates in Accor worldwide for you and your family, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values 

Respect: 
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.  

Excellence: 
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​ 

Belonging: 
We celebrate our differences. We support each other and we always stand together.​ 

Empowerment: 
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​ 

Integrity: 
We build trust through mutual respect and being authentic.​ 

Our Commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. 

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS