Internal Communications Specialist

Oracle is looking for an IC2 Internal Communications Specialist based in Sao Paulo, Brazil, to contribute to the planning and execution of internal communications across Lines of Business (LOBs) and Latin America projects covering Brazil, Argentina, Chile, Peru, Colombia, Costa Rica, Puerto Rico and Mexico.

This role is designed for an experienced communications professional who can work with moderate supervision, exercise independent judgment and help move communications work from request to execution with quality, speed and consistency. The role will contribute to recurring and occasionally non-routine communications across LOBs and Latin America projects, including country and business channels, content development, newsletters, events, campaigns, stakeholder coordination, reporting and process improvement.

The person in this role is expected to take ownership of defined communications activities, solve standard problems by considering multiple factors, propose practical solutions and participate in decisions within the scope of the team. The role does not independently own sensitive communications, crisis communications, executive advisory or regional communications strategy.

The IC2 will work with moderate supervision and regular feedback from more senior communications team members. As capability grows, the role will take on greater ownership of recurring processes, support junior colleagues and begin building relationships outside the immediate team.

This role is ideal for someone who combines strong writing and execution skills with sound judgment, curiosity and a collaborative mindset. They should be comfortable working across LOBs and countries, turning incomplete inputs into clear communications, following through with stakeholders, learning from feedback and using digital and AI tools to improve productivity, quality and impact. This is a hybrid role, with an expectation of working from the São Paulo office three days per week and the flexibility to attend additional special events in person when business needs require it. Travel requirements outside the São Paulo office are low.

Scope of the IC2 Role

The IC2 role is focused:

• Independent execution of defined communications activities.
• Coordination of recurring and occasionally non-routine work.
• Content drafting, adaptation and editorial improvement.
• Country, LOB and newsletter support.
• Event and campaign communications.
• Stakeholder coordination and follow-up.
• Problem solving across multiple factors within defined scope.
• Basic reporting, interpretation and recommendations.
• Process improvement and documentation.
• AI-enabled productivity and reusable ways of working.
• Support and basic guidance to junior team members.

The IC2 role is not expected to own:

• Communications strategy for the region.
• Executive messaging or leadership advisory.
• Crisis communications or high-risk sensitive communications.
• Final decisions on confidential or politically complex topics.
• Regional narrative ownership.
• Major stakeholder negotiation or senior stakeholder management.
• High-risk prioritization across competing business needs.
• Final executive-level recommendations based on metrics.
• Leadership advisory. 
• Final recommendations based on metrics. 

Career Level - IC2

1. Internal Communications Operations

• Execute defined internal communications activities across Brazil and other Latin America markets, supporting LOBs and regional projects with moderate supervision.
• Maintain editorial calendars, communication trackers, publication schedules and recurring planning documents, taking ownership of assigned workstreams.
• Organize communications requests by country, topic, stakeholder, deadline, channel and status, identifying gaps that could affect delivery.
• Follow up on missing information, assets, links, approvals, translations, dates and publication details and close operational loops with stakeholders.
• Identify standard execution issues, analyze relevant factors and propose practical solutions before escalating.
• Escalate sensitive, unclear, high-risk or politically complex requests to the senior communications lead.

2. Country Channel Support

• Manage defined content and publishing activities for internal country and LOB channels across Brazil, Argentina, Chile, Peru, Colombia, Costa Rica, Puerto Rico and Mexico.
• Prepare, adapt and publish country updates, reminders, benefits announcements, office notices, employee engagement messages and event communications.
• Ensure posts include the correct date, time zone, location, links, visuals, contact person, call to action and tagging.
• Adapt content to the appropriate country, LOB, audience and project context, exercising judgment within established guidelines.
• Monitor country channels for recurring questions, content needs or themes that may require follow-up and propose simple improvements.
• Maintain visibility of country and LOB channel activity and recurring themes to support planning and prioritization.

3. Content Drafting and Adaptation

• Draft employee-facing communications for review, including announcements, reminders, newsletter content, event invitations and recaps.
• Turn stakeholder inputs, notes or source material into clear, structured communications with an appropriate audience focus and call to action.
• Adapt longer or technical inputs into concise employee communications while preserving accuracy and intent.
• Support Spanish-English and English-Spanish adaptations when needed, ensuring consistency of meaning and tone.
• Review grammar, spelling, tone, formatting, links, names, titles, dates and calls to action before routing content for approval or publication.
• Identify unclear messaging, missing context or potential audience issues and propose alternatives.
• Use AI tools responsibly to support drafting, summaries, translation and formatting, with human review and appropriate handling of confidential information.

4. Newsletter and Recurring Updates

• Own defined parts of newsletters, digests and recurring internal updates, from content collection through readiness for approval.
• Collect and consolidate inputs from stakeholders across countries and functions, following up on gaps and delayed contributions.
• Organize content by topic, audience, priority and publication date, identifying dependencies that could affect timing or coherence.
• Prepare headlines, short descriptions, calls to action and content adaptations that improve clarity and employee relevance.
• Validate links, images, buttons, dates and references before publication and resolve standard issues independently when possible.
• Maintain repeatable workflows, trackers and source lists for recurring content and suggest improvements based on recurring bottlenecks.

5. Events, Town Halls and Employee Sessions

• Coordinate communications activities for town halls, all hands, employee sessions, leadership visits, internal events and Latin America projects.
• Prepare invitations, reminders, agenda blurbs, speaker information and post-event recaps with moderate supervision.
• Coordinate event details such as date, time, location, calendar link, speaker names, bios, presentation links, attendance instructions and follow-up items.
• Maintain Q&A trackers, speaker material trackers, attendee information and action lists, escalating issues that require senior judgment.
• Support initial talking point drafts and basic content inputs, ensuring alignment with the approved purpose and audience.
• Ensure event communications are published on time and adapted to the relevant audience.

6. Campaign Execution and Adaptation

• Execute defined communications activities for campaigns related to culture, employee experience, AI adoption, recognition, inclusion, wellbeing, office engagement and regional priorities.
• Coordinate assets, publication dates, reminders, stakeholder inputs and channel distribution across assigned countries or workstreams.
• Adapt regional or global campaign content into appropriate country or LOB formats and identify where local context requires clarification.
• Maintain campaign checklists and execution trackers and surface risks early when dependencies or timing may affect delivery.
• Identify opportunities to reuse or adapt approved content across countries and channels to improve consistency and efficiency.
• Participate in discussions on execution choices by proposing practical solutions when standard approaches do not fully address the need.

7. Stakeholder Coordination and Networking

• Coordinate with stakeholders across LOBs, countries and functions to move communications requests and regional projects from input to completion.
• Build reliable working relationships through responsiveness, clear expectations, thoughtful follow-up and closure of open items.
• Clarify requirements, dependencies, audience needs and deadlines before beginning work or escalating.
• Proactively communicate risks, propose solutions and seek feedback when requirements are unclear or priorities change.
• Build a professional network outside the immediate team through collaboration with LOB stakeholders, country teams, adjacent functions and communications partners.
• Escalate sensitive, unclear or politically complex topics rather than handling them independently.

8. Reporting and Measurement Support

• Track communications activity such as posts, newsletters, events, campaigns and recurring updates across assigned workstreams.
• Collect engagement indicators such as attendance, clicks, reactions, feedback responses or participation when available.
• Maintain basic dashboards or trackers and check data for completeness and consistency.
• Prepare reporting summaries with key numbers, observations, recurring themes and proposed follow-up actions.
• Use available data and stakeholder feedback to identify standard operational issues, content patterns or opportunities for improvement.

9. Process Improvement and Documentation

• Document recurring communications processes, templates, checklists and ways of working so execution is more repeatable.
• Maintain standard templates for posts, newsletters, recaps, reminders, event invitations and stakeholder requests.
• Identify repetitive manual tasks, bottlenecks or recurring issues and propose small-to-moderate operational improvements.
• Support the design of simple workflows, trackers or templates that make the team faster and more consistent.
• Maintain clear documentation and version control for assigned workstreams and shared communications resources.

10. AI and Digital Productivity

• Use approved AI tools to support drafting, summarization, translation, formatting, research and reporting within company guidelines.
• Create and reuse prompts, templates or lightweight copilots for recurring communications tasks where appropriate.
• Evaluate AI-assisted outputs for accuracy, tone, relevance, confidentiality and audience fit before use.
• Use digital tools to reduce manual effort and improve consistency, responsiveness and employee experience.

11. Development and Peer Support

• Actively use feedback from managers, peers and stakeholders to improve writing, judgment, coordination and execution.
• Work with moderate supervision, increasingly determining what can be handled independently and what requires escalation.
• Provide basic guidance to junior team members on recurring tasks, templates, processes and execution standards.
• Act as a reliable resource for completing assigned tasks and helping the team close operational gaps.
• Begin developing networking relationships outside the immediate team and contribute constructively to the wider communications community.

Qualifications

Required Qualifications

• Relevant professional experience in Communications, Journalism, Public Relations, Marketing, Human Resources, Translation, International Relations or related fields.
• Strong written communication skills in Spanish.
• Good written and verbal English.
• Ability to work with moderate supervision and exercise sound judgment within a defined scope.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Ability to solve standard problems by analyzing multiple factors and applying learned techniques and practices.
• Ability to turn incomplete or complex stakeholder inputs into clear, structured communications.
• Ability to receive, apply and actively seek feedback from managers, peers and stakeholders.
• Comfortable working with digital collaboration tools such as Microsoft Office, Outlook, Teams, SharePoint, Slack or similar platforms.
• Proactive, collaborative and service-oriented mindset, with strong follow-through and accountability.
• Ability to handle confidential information with discretion and escalate sensitive topics appropriately.

Preferred Qualifications

• Previous experience supporting regional, multinational or cross-country communications programs, preferably across multiple Latin America markets.
• Experience managing internal channels, newsletters, employee campaigns, events or recurring communications processes.
• Experience using AI tools for productivity, drafting, summarization, translation, research or workflow improvement.
• Experience collaborating with stakeholders from different functions and levels.
• Familiarity with cultural nuances across Latin America, including Brazil, Argentina, Chile, Peru, Colombia, Costa Rica, Puerto Rico and Mexico.
• Experience identifying process improvements, creating reusable templates or streamlining recurring work.

Preferred Profile

We are looking for someone who is:

• Organized, reliable and accountable.
• Strong writer with sound judgment around tone, clarity and audience.
• Comfortable taking ownership of defined workstreams and closing loops.
• Proactive in identifying risks, asking questions and proposing solutions.
• Comfortable working with moderate supervision and increasing autonomy.
• Collaborative, adaptable and committed to continuous learning and feedback.
• Discreet and mature when handling confidential or sensitive information.
• Comfortable using AI and digital tools to improve productivity, quality and impact; able to provide basic guidance to junior colleagues.