Three to seven years of experience in Operations, Finance, Strategy Consulting, or an equivalent area is required.
Fluency in Dutch and English is required.
Ability to combine operational work with data-driven decision-making is required.
Readiness to take full accountability for a complex operational scope is required.
Responsibilities
Oversee customer-facing operations for the Benelux market, covering pre-sales, warranty management, logistics quality, and new demand models such as leasing.
Work with the General Manager, UpCenter Operations team, Amsterdam and Antwerp UpCenter leads, product teams, and central teams to identify, implement, and monitor operational improvements.
Manage a growing team of more than 15 support agents, including team leads.
Ensure customer-care quality standards are met and analyze customer feedback to improve service.
Own escalations and service recovery for major customer issues, coordinating internally to resolve them and rebuild trust.
Represent the voice of the customer to product, commercial, and operations teams.
Serve as the primary operational and support contact for leasing partners.
Improve inbound and outbound cost efficiency by optimizing routes and negotiating quotes.
Serve as the point of contact for the main logistics partner and ensure a strong customer experience.
Desired Qualifications
Previous people-management experience is a plus.
Upway is looking for a Regional Operations manager for the Benelux region. This is a management role for someone who combines strong customer empathy with operational discipline, and who can bring structure, clarity, and consistency to complex, fast growing environments.
The Regional Operations Manager oversees all customer-facing operations, from pre-sales to warranty management, logistics Quality and new demand models ( such as Leasing ) for the Benelux market.
They will work closely with the General Manager, UpCenter Operations team (particularly the UpCenter leads of Amsterdam and Antwerp) and product and central teams to identify, implement, and monitor operational improvements across the business.
Costumer Care
Manage a growing team of 15+ support agents including team leads.
Ensure quality standards are met, analyze customer feedback to keep raising the bar.
Own escalations and recovery — senior owner for major customer issues, coordinating internally and turning bad moments into trust-building ones.
Act as the Voice of the Customer into product, commercial, and ops.
Be the Primary point of contact for leasing partners on operational and support matters.
Logistics
Responsible for inbound and outbound cost efficiency by optimizing routes and negotiating quotes.
Be the point of contact for our main logistics partner, ensuring the best customer experience.
Strong academic background
3-7 years of experience in Operations, Finance, Strategy Consulting or equivalent.
Strong communication and leadership skills. Previous people management experience is a plus
Fluency in Dutch and in English
Ability to be both operational and data driven
Good problem solving skills
Comfort with working in a fast-paced and changing environment
Readiness to be fully accountable for a complex operational scope