Learning & Development Coordinator

Role Purpose

The Learning & Development Coordinator is the operational hub for NVA Enterprise L&D. This role independently coordinates the people, systems, data and logistics behind enterprise learning programs, workshops and events across the full team, not just one leader or program. The position owns reliable learning rosters and registrations, LMS reporting and data quality, end-to-end event coordination, and the organization and ongoing maintenance of an executive-ready L&D dashboard for EXLT. This is a high-ownership, systems- and analytics-capable coordination position, not a traditional administrative scheduling role.

Learning Operations, Rosters & Registration

·Own accurate learner rosters, eligibility lists, registration workflows, waitlists, session capacities, attendance records, completions and follow-up for enterprise programs.

·Configure and administer registration and event setup in approved systems, including Microsoft Teams and the LMS; coordinate invitations, reminders, cancellations, changes and participant communications.

·Build and maintain a consolidated enterprise learning calendar, program tracking tools, standard operating procedures, checklists, templates and shared service processes across Enterprise L&D.

·Provide reliable learner and facilitator support; troubleshoot registration or access issues and coordinate resolution with appropriate system owners.

LMS Data, Analytics & Executive Reporting

·Own operational accuracy of learning records and recurring reporting: enrollment, completion, participation, attendance, session utilization, overdue activity and other agreed KPIs.

·Extract, reconcile, validate and interpret LMS data; identify discrepancies, investigate root causes and collaborate with LMS administrators or system owners on corrections.

·Organize, maintain and refresh an Enterprise L&D dashboard and executive reporting package for EXLT, integrating inputs from program owners and enterprise platforms as appropriate.

·Create clear dashboards, charts and concise narratives that highlight trends, reach, utilization, completion, progress against commitments, data limitations and areas requiring attention.

·Use Excel confidently (e.g., pivot tables, lookups, data cleaning) and reporting/visualization tools such as Power BI where available; document definitions, sources and reporting cadence.

Workshops, Travel & Event Execution

·Own end-to-end logistics for live and virtual workshops, leadership programs, offsites and enterprise learning events: timelines, venues, room setup, A/V, catering, supplies, accessibility and onsite readiness.

·Coordinate participant, facilitator and speaker travel and accommodations within company policies; manage room blocks, itineraries, confirmations, changes and relevant vendor communications.

·Arrange printing, production, shipping, inventory and delivery of workbooks, signage, name badges, facilitator kits and other event or workshop materials.

·Coordinate vendor quotes, purchase requests, invoices and expense tracking in partnership with budget owners and Procurement; maintain a clear logistics and cost tracker.

·Own run-of-show checklists, attendee support and contingency plans; ensure smooth execution and timely post-event reconciliation and follow-through.

Continuous Improvement & Enterprise Team Support

·Act as a shared operational partner for Enterprise L&D leaders, program owners, designers and facilitators; manage requests transparently and prioritize against team commitments.

·Improve registration, reporting, event planning and documentation processes; identify automation opportunities while maintaining data accuracy, privacy and an excellent learner experience.

·Coordinate evaluation surveys and data collection; provide organized results to program owners, who retain responsibility for learning strategy, evaluation interpretation and program decisions.

Qualifications

·4–6+ years in learning operations, training coordination, LMS administration, program/event operations or related roles, including independent ownership of multiple concurrent programs.

·Demonstrated proficiency with LMS reports, data validation, learner records, completion metrics and dashboard preparation; experience with Cornerstone is strongly preferred.

·Advanced Excel and strong data literacy required; experience with Power BI, dashboarding or business reporting preferred.

·Proven experience coordinating complex in-person workshops, travel, hotel accommodations, vendors, logistics and print production for distributed audiences.

·Strong working proficiency in Microsoft 365, Teams and collaborative documentation; exceptional organization, responsiveness, judgement and attention to detail.

·Ability to maintain confidential information, communicate with diverse stakeholders and improve processes without close day-to-day oversight.

Success Measures

·Rosters, registrations and LMS records are accurate and current; reporting and the EXLT dashboard are dependable, timely and easy to interpret.

·Workshops and events run smoothly with coordinated travel, accommodations, materials and logistics; program owners spend less time on administration and more time on learning outcomes.