Senior Service Designer
Methods Business and Digital Technology
Senior Service Designer
Methods Business and Digital Technology
Digital transformation for UK public sector
Methods Business and Digital Technology · Manchester, United Kingdom (Hybrid) · Full-time · Posted 2026-07-31
Workplace: hybrid
Department: IT Digital Advisory
Methods Business and Digital Technology Limited
Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.
Methods was acquired by the Alten Group in early 2022.
Your main day to day responsibilities will be:
● Identifying, developing, and using best practice and standards to design services consistent with the rest of government
● Advocating for users and understanding user needs to design simple, effective, and accessible services
● Creating service maps, blueprints, and other concepts
● Mapping user journeys, processes, and visualising design problems
● Articulating and solving complex problems, from end to end and surface to core
● Communicating concepts to users and stakeholders
● Selling your ideas with persuasive storytelling
● Experience with the GDS/GOV.UK style guide and service design standard
● Collaborating within a multidisciplinary team by sharing design work, and participating in research
You will also be expected to carry out the following day to day activities:
● Advocating for user-centred design and being an active part of the Design community within Methods and across government to share ideas and best practice, and proactively help and support each other
● Taking responsibility for your own learning and development and seek opportunities to improve your knowledge and experience
● Project support and guidance to other team members in the SD community of practice
● Coach and mentor more junior team members in the SD community of practice
● Support probation and annual reviews for more junior team members in the SD community of practice
● Support training and development plans alongside the Head of SD, and Deputy Director of UCD
● Bid support to Head of SD and Deputy Director of UCD
● Support permanent staff hiring when required
**Essential Skills
**
You’ll have a demonstrable passion for service design, with the following skills or proven experience in:
● Talking about design and ideas in a way that other people understand
● Communicating often abstract concepts to people with a range of opinions and understanding
● Understanding how technology constraints may need to be considered in design
● Running workshops, participating in discussions and assisting in the facilitation of the design of the service through collaboration with other professions
● Understanding user needs, participating in research activities, and interpreting user research to inform design
● Contributing to the design of prototypes at different levels of fidelity
● Working in an agile environment
Qualifications
● Relevant industry experience
Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.
By joining us you can expect
Development – a management development programme, and training
Wellness – 24/7 confidential employee assistance programme
Flexible Working – including home working and part time
Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation
Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Life Assurance – of 4 times base salary
Private Medical Insurance – which is non-contributory (spouse and dependants included)
Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)
Enhanced Maternity and Paternity Pay
Travel – season ticket loan, cycle to work scheme
For a full list of benefits please visit our website (www.methods.co.uk/careers/benefits)
Apply at Methods Business and Digital Technology
Powered by Workable
Digital transformation for UK public sector
Methods Business and Digital Technology helps UK public sector organisations upgrade their services with digital transformation. It partners with central government departments and agencies to move from old, siloed legacy infrastructure to a platform-based operating model, keeping costs low while improving front-end public services for citizens. The company provides specialist skills and deep public-sector expertise to transform operations, reduce reliance on expensive suppliers, and strengthen control over customer relationships and operating models. Its goal is to safeguard public-facing services, apply digital thinking to keep services citizen-centered, and deliver real savings and benefits for government and society.
Explore more opportunities at Methods Business and Digital Technology