Whaley Foodservice

Commercial kitchen equipment service and parts

Master Service Technician

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeJacksonville, FL, USAIn-person

About the Job

Requirements

Must be at least 18 years of age.
Must pass a satisfactory background check and drug screen.
Must have a valid driver's license and a driving record that meets the company's safety standards.
Must have one year of applicable experience.
Must be a CFESA Master Technician with three of the four CFESA certifications.
Must be trained in at least two skill sets, maintain high productivity, and be assigned to the on-call roster.
Must demonstrate the ability to mentor and train other employees.
Must adhere to safety policies and procedures, including using personal protective equipment.
Must be able to work independently with daily supervision.
Must participate in scheduled weekend and holiday on-call rotation and work regular overtime as needed.

Responsibilities

Maintain and repair customer equipment as assigned.
Troubleshoot and repair gas, electric, water, refrigeration, and steam-powered commercial kitchen and HVAC equipment.
Use a tablet to document parts orders, work orders, and timesheets in a timely manner.
Communicate professionally with customers about required repairs and status.
Use appropriate repair tools, including hand tools and power tools.
Monitor truck stock to ensure required parts are stocked on the vehicle.
Maintain the service vehicle, tools, and uniforms.
Obtain correct part numbers through the branch parts person.
Collect payment on cash-on-delivery jobs.
Contribute to branch targets for response time and first-time fix rates.
Participate in available training to increase skill and knowledge.
Perform other duties as required.

Description

***HIRING IMMEDIATELY!!!****

***Sign On Bonus Available for Qualified Service Technicians***

Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations.

Visit "Whaley Careers" to find your place to grow.
www.whaleyfoodservice.com/careers

Pay Rate: $36.00 - 45.00/hour*

POSITION SUMMARY:

This position is responsible for maintenance and repair of customer equipment as assigned. This position is trained in at least two skill sets, maintains a high level of productivity, must have three of the four CFESA certifications and is assigned to the on-call roster. This position demonstrates leadership capabilities with the ability to mentor and train other employees.

MAJOR RESPONSIBILITIES:

Adhere to all SAFETY policies and procedures, including the use of personal protective equipment.
Troubleshoot and repair gas, electric, water, refrigeration and steam powered commercial kitchen and HVAC equipment.
Utilize tablet to document task (parts order, work order, timesheet) on a timely basis.
Communicate professionally with customer regarding required repairs and status.
Use proper tools for repair, including hand tools and power tools.
Monitor truck stock to insure required parts are stocked on vehicle.
Maintain service vehicle, tools and uniforms.
Work independently with daily supervision.
Participate as scheduled for weekend/holiday on-call rotation and work regular overtime as needed.

ADDITIONAL RESPONSIBILITIES:

Obtain correct part numbers through branch parts person.
Collect payment on COD jobs.
Contribute positively to branch targets for response time and first time fix rates.
Participates in available training to increase skill and knowledge.
Performs other duties as required.

CONTACTS:

Internal – Daily with branch staff; occasionally with corporate staff.
External – Frequent and regular contact with customers. Occasional contact with factories for warranty purposes.

MINIMUM QUALIFICATIONS:

Must be at least 18 years of age.
Completion of a satisfactory background check and drug screen is required.
Valid Driver's license and driving record that aligns with our safety standards.
1 Year of applicable experience.
CFESA Master Technician with three of the four CFESA certifications.

WE OFFER:

**Sign-On Bonus Available For Qualified Technicians**

Competitive Salary & On-call Pay
Company Vehicle & Cell Phone
Uniforms Provided
Meters & Test Equipment
Continuing Education
Industry Certification
401k & Profit Sharing
Paid Holidays & Vacation
Medical & Dental Benefits
Short-Term Disability
Long-Term Disability Insurance (company paid)
Life Insurance (company paid)
Enjoy the benefits of our Town Shares Program – share in our company’s success!

COME HOME TO WHALEY!!
Visit the Whaley career site to find your place to grow.
www.whaleyfoodservice.com/careers

Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Company

Whaley Foodservice

Commercial kitchen equipment service and parts

Whaley Foodservice provides service and maintenance for commercial kitchen equipment and offers OEM replacement parts through Whaley Parts & Supply. The company supports the foodservice industry with technical expertise, spare parts, and parts sourcing since 1944. It emphasizes dependable customer service and expert support as core capabilities, highlighted by recognition as a top South Carolina company. The key differentiators are its long track record, focus on authentic OEM parts, and a people-first approach to service. The goal is to be a trusted partner that keeps commercial kitchens running smoothly by delivering reliable maintenance, genuine parts, and responsive technical assistance.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Lexington, KY
Founded: 1944

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