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TopView Group

Sightseeing and visitor experience operator

Regional Operations Manager

Food & Beverage Operations ManagementConfirmed live in the last 24 hours
Full-timeDallas, TX, USA

About the Job

Requirements

  • A bachelor's degree in Business Administration, Restaurant/Hospitality Management, or a related field is required.
  • At least 10 years of management experience in multi-location upscale chain restaurants or high-volume food and beverage operations is required.
  • A hands-on approach and decisive problem-solving capabilities under pressure are required.
  • Demonstrated ability to use data and analytics to inform strategic decisions and drive operational improvements is required.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to evolving business needs is required.
  • Ability to build, motivate, and lead high-performing operational teams is required.
  • Excellent written and verbal communication skills, strong organizational abilities, and meticulous attention to detail are required.
  • Availability to work 50 or more hours per week, including weekends and holidays as needed, is required.
  • Ability to travel 50% of the time across the assigned territory is required.
  • The position is based in Dallas, Texas, with the specific territory to be assigned.

Responsibilities

  • Oversee all front- and back-of-house Tea Around Town operations across 5–6 markets, ensuring product execution and a high-quality guest experience on each trip.
  • Analyze daily, weekly, and monthly reports to manage labor, inventory, and cost controls, achieve cost efficiency, and meet product financial goals for each assigned location.
  • Collaborate with the finance team to develop and manage operational budgets, monitor expenditures, identify cost-saving opportunities, and maintain financial discipline.
  • Recruit, hire, train, schedule, manage, and monitor operational staff performance, optimizing performance and fostering accountability.
  • Develop and streamline procedures and processes to support product scalability; identify bottlenecks and inefficiencies and implement improvements to resource utilization and cost efficiency.
  • Manage operations for assigned locations, including oversight of internal teams and vendors such as caterers and maintenance facilities; ensure vendors meet service and cost targets and identify and onboard vendors as needed.
  • Collaborate with cross-functional teams to execute product changes, promotions, press events, and product launches.
  • Gather and analyze customer feedback from multiple channels and use insights to improve the customer experience.
  • Ensure consistent food quality, service, and guest-experience standards; refine quality-assurance procedures, identify gaps, and implement corrective actions.
  • Oversee inventory management through regular cycle counts and maintenance activities, identify operational risks, and develop contingency plans for business continuity.

About the Company

TopView Group

Sightseeing and visitor experience operator

TopView Group is best understood as a sightseeing and visitor-experience operator. Local guest-service, driving, marine, food-service, maintenance, and sales teams operate the experiences. Its brands run hop-on sightseeing, themed bus experiences, harbor cruises, bike rentals, and ticketing services in major destinations. Central functions support scheduling, technology, partnerships, marketing, finance, and expansion. The scope follows TopView's portfolio represented on its official group and recruiting sites. Its workforce connects frontline delivery with the specialist, operational, technical, and business teams that support the organization.

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