LaplandUK

Stages immersive Christmas adventures for families

Golden Experience Host

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours

Part-timeMacclesfield, UK

About the Job

Requirements

Applicants must have worked in this role in 2025.
Experience working in guest-facing roles is required; experience in premium or high-profile settings is preferred.
The role requires a confident, outgoing, and proactive approach; genuine warmth and emotional intelligence; excellent communication skills; and the ability to remain calm and present under pressure.
For costume-wearing customer-facing workers, jewellery and piercings must be removed, including tooth gems or grills.
Hair must be neatly groomed and natural in colour; elves must wear long hair in plaits.
Any religious head covering worn must be brown, beige, or navy.
Make-up must be absent or natural; foundation, if worn, must match natural skin tone. Mascara must be minimal; false eyelashes, false or painted nails are not permitted.
Customer-facing workers may not have tattoos from the collarbone up. Food and Beverage workers may not have tattoos below the elbow; other on-site customer-facing workers may not have tattoos within two inches below the elbow.
Watches, including smart watches, and phones must be secured in a locker.
A minimum commitment of three shifts per week is required.

Responsibilities

Serve as the dedicated point of contact for premium guests and guide them through their time at Lapland.
Tell stories, organise the guest experience, and help families move smoothly through it while creating memorable moments.
Attend mandatory paid training on assigned dates between late October and early November 2026.

Desired Qualifications

A luxury hospitality background, experience as an event host, or performance experience.

GOLDEN EXPERIENCE HOST - £14.50/h - Manchester

PLEASE ONLY APPLY TO THIS ROLE IF YOU WORKED IN THIS ROLE IN 2025.

About Lapland

Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich story telling & memory making experiences.

Role Overview:

As a Golden Experience Host, you’ll be the dedicated point of contact for our premium guests, guiding them through their time in Lapland with warmth, confidence and care.

You’ll be their storyteller, organiser and friendly face, helping families move seamlessly through the experience while adding subtle moments of magic that will stay with them long after they leave.

WHO WE’RE LOOKING FOR

You might come from a luxury hospitality background, be a seasoned event host, a performer, or simply someone who brings grace and joy to those around them.

A confident, outgoing and proactive approach

Genuine warmth and emotional intelligence
Excellent communication skills
Experience working in guest-facing roles, ideally in premium or high-profile settings
The ability to remain calm and present under pressure
A natural ability to create ease and delight for others

WHAT YOU’LL RECEIVE

£14.50 per hour, plus holiday pay which is paid at the end of your contract
Free hot meal each shift
Staff discount on selected event dates
Shuttlebus (from designated local station to event site)

PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2026 and the beginning of November 2026, training is mandatory.

LIVE EVENT: Saturday 7th November - Thursday 24th December 2026.Working for LaplandUK is unlike any other role. By ‘Honouring Childhood Together’, we create memorable moments that families cherish forever. We can’t wait to welcome you to our secret, magical world this year!

Customer Facing Role Requirements Where the Worker is in costume, will be expected to:

Remove all jewellery and piercings (no clear replacements) - this includes tooth gems/grills.
Have neatly groomed, natural coloured hair, and as an elf, have all long hair in plaits.
If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
Arrive on shift with none or natural make-up (foundation if worn must look like your natural skin tone); minimal mascara, no false eye lashes and no false or painted nails.
No tattoos are permitted from the collar bone up for all customer facing roles. In addition, no tattoos are permitted below elbow for Food & Beverage, and 2 inches below elbow for all other customer facing roles on site
Leave all watches, including smart watches and phones securely in your locker.

Please note we require a minimum commitment of 3 shifts per week

Where is Lapland?

Lapland Manchester is based at Capesthorne Hall, Congleton Road, Siddington, Macclesfield, SK11 9JY.

About the Company

LaplandUK

Stages immersive Christmas adventures for families

LaplandUK produces immersive Christmas experiences for families, bringing Father Christmas' woodland home to life at its Ascot and Manchester destinations. The theatrical journey combines detailed sets, live characters and hands-on activities, with children helping in the toy factory before meeting Father Christmas. Families enter at a booked time and spend up to four and a half hours exploring the story, decorating gingerbread and skating in an elven village. The business sells admission to these seasonal productions, whose performances and family activities unfold across themed spaces and woodland paths. Founded in 2007, LaplandUK is headquartered in London.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 2007

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