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LaplandUK

Immersive Christmas experiences

Golden Experience Host

Part-TimeUpdated on 10/23/2026
£14.50/hr+ Holiday pay
Entry
Macclesfield, UK
In PersonBased at Capesthorne Hall near Macclesfield.
Food Service & HospitalityDining, Bar & Counter Service

About the job

Requirements
  • Applicants must have worked in this role in 2025.
  • Experience working in guest-facing roles is required; experience in premium or high-profile settings is preferred.
  • The role requires a confident, outgoing, and proactive approach; genuine warmth and emotional intelligence; excellent communication skills; and the ability to remain calm and present under pressure.
  • For costume-wearing customer-facing workers, jewellery and piercings must be removed, including tooth gems or grills.
  • Hair must be neatly groomed and natural in colour; elves must wear long hair in plaits.
  • Any religious head covering worn must be brown, beige, or navy.
  • Make-up must be absent or natural; foundation, if worn, must match natural skin tone. Mascara must be minimal; false eyelashes, false or painted nails are not permitted.
  • Customer-facing workers may not have tattoos from the collarbone up. Food and Beverage workers may not have tattoos below the elbow; other on-site customer-facing workers may not have tattoos within two inches below the elbow.
  • Watches, including smart watches, and phones must be secured in a locker.
  • A minimum commitment of three shifts per week is required.
Responsibilities
  • Serve as the dedicated point of contact for premium guests and guide them through their time at Lapland.
  • Tell stories, organise the guest experience, and help families move smoothly through it while creating memorable moments.
  • Attend mandatory paid training on assigned dates between late October and early November 2026.
Desired Qualifications
  • A luxury hospitality background, experience as an event host, or performance experience.

About the company

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LaplandUK

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LaplandUK creates immersive Christmas experiences for families in the United Kingdom. Its seasonal destinations combine live performance, detailed sets, storytelling, interactive activities, retail and hospitality around an original interpretation of Father Christmas and Lapland. Performers, guest-experience teams, technicians, craftspeople and event operators work together to deliver timed visits at substantial scale. LaplandUK is a theatrical destination business rather than a conventional theme park or travel company, with operations concentrated around carefully produced seasonal events in Ascot and Manchester.

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