Circadia Health

AI-powered contactless vital signs monitoring

Implementation Specialist

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeLos Angeles, CA, USA$80k - $110k /yr

About the Job

Requirements

A bachelor's degree in business, operations, healthcare administration, or nursing, or equivalent hands-on experience in a healthcare setting.
At least 2 years of experience in customer success, implementation, or account management.
Comfort working in healthcare environments, particularly skilled nursing facilities, with working knowledge of nursing workflows, shift structure, and floor dynamics.
Clear, confident verbal and written communication and the ability to train clinical staff.
Ability to build credibility with audiences ranging from certified nursing assistants to facility administrators.
Practical problem-solving skills, including diagnosing issues on site before escalation.
Ability to work independently with minimal supervision and manage schedules, follow-up, and commitments across multiple facilities.
Organizational rigor and experience with project tracking tools such as Monday.com.
Willingness to travel up to 75%, including early mornings and occasional overnight shift coverage.

Responsibilities

Lead on-site implementation of the monitoring platform in skilled nursing facilities, from device installation through go-live, integrating it into existing care routines.
Assess each facility before rollout, including shift patterns, unit layout, staffing model, electronic health record workflow, and connectivity constraints.
Build and execute facility implementation plans with clear owners, dates, and dependencies, updating them as conditions change.
Provide first-line post-launch support by troubleshooting devices and connectivity, resolving staff questions, and escalating product issues with actionable detail for Engineering.
Track device uptime and utilization by facility, unit, and shift, and flag gaps proactively.
Deliver training to clinical and frontline staff across all shifts, including nights and weekends.
Tailor training content and delivery for certified nursing assistants, nurses, directors of nursing, unit managers, and facility IT staff.
Build and maintain training materials and a knowledge base for ongoing use.
Identify behavioral causes of low adoption and retrain when retraining is the appropriate solution.
Develop facility champions and super-users to sustain product competence through staff turnover.
Build working relationships with facility teams at every level so staff surface issues early.
Coordinate with in-house care teams and remote clinical providers to deliver a unified customer program.
Participate in interdisciplinary team meetings, contribute implementation insight, and ensure device data is used in patient care plans.
Partner with Customer Success, Clinical, Support, and Engineering to unblock deployments, owning customer-facing communication while dependencies remain open.
Hand off accounts to Customer Success with documented utilization baselines, stakeholder maps, and open risks.
Provide field evidence to Product and Engineering on failure modes, workflow friction, and staff product usage.
Ensure activities comply with regulatory standards and patient safety guidelines.
Maintain accurate documentation of implementation activity, staff education, and device functionality checks in line with organizational and regulatory requirements.
Follow facility protocols for HIPAA, infection control, and site access.

Desired Qualifications

Experience implementing healthcare technology, remote patient monitoring, or telehealth services in provider settings.
Clinical background or license (registered nurse, licensed practical nurse, respiratory therapist, certified nursing assistant) or direct post-acute operations experience.
Experience training frontline staff in high-turnover environments.

Salary Range: 80000 to 110000 (Currency: USD) (Pay period: per-year-salary)

About Circadia Health

Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:

Contactless sensing that monitors respiration and motion with medical-grade accuracy
Native predictive models that detect 85% of preventable adverse events several days in advance
Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows

Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.

What You'll Do

Implementation and Support

Lead on-site implementation of Circadia's monitoring platform in SNFs, from device installation through go-live, integrating it into existing care routines rather than adding a parallel process.
Assess each facility before rollout: shift patterns, unit layout, staffing model, EHR workflow, and connectivity constraints.
Build and execute the facility implementation plan with clear owners, dates, and dependencies, keeping it current as conditions change.
Serve as first-line support after launch: troubleshoot devices and connectivity, resolve staff questions, and escalate product issues with enough detail for Engineering to act.
Track device uptime and utilization by facility, unit, and shift, and flag gaps before the customer does.

Training and Adoption

Deliver training to clinical and frontline staff across all shifts, including nights and weekends, where adoption gaps usually live.
Tailor content and delivery to the audience. CNAs, nurses, DONs, unit managers, and facility IT each need a different version.
Build and maintain training materials and a knowledge base that hold up after you leave the building.
Identify the behavioral reason adoption is lagging rather than defaulting to another session, and retrain where retraining is the actual fix.
Develop facility champions and super-users so competence survives staff turnover.

Relationship Management and Collaboration

Build working trust with facility teams at every level, from the floor to the administrator, so staff surface issues early.
Coordinate with in-house care teams and remote clinical providers so the customer experiences one program, not several.
Participate in interdisciplinary team meetings, contributing implementation insight and ensuring device data is used inside patient care plans.
Partner with Customer Success, Clinical, Support, and Engineering to unblock deployments, and own customer-facing communication while a dependency is open.
Hand off to Customer Success with a documented account state: utilization baseline, stakeholder map, and open risks.

Quality Improvement and Compliance

Feed field evidence to Product and Engineering: failure modes, workflow friction, and what staff actually do with the product.
Ensure all activity complies with regulatory standards and patient safety guidelines.
Maintain accurate documentation of implementation activity, staff education, and device functionality checks, aligned to organizational and regulatory requirements.
Follow facility protocols on HIPAA, infection control, and site access.

Qualifications

Must-have

Bachelor's degree in business, operations, healthcare administration, nursing, or a related field, or equivalent hands-on experience in a healthcare setting.
2+ years of experience in customer success, implementation, or account management
Comfort operating inside healthcare environments, particularly skilled nursing facilities, with working knowledge of nursing workflows, shift structure, and floor dynamics.
Clear, confident verbal and written communication with the ability to train and hold a room of clinical staff.
Strong interpersonal skills and the ability to build credibility quickly with audiences ranging from CNAs to facility administrators.
Practical problem-solving: you diagnose the cause on site rather than escalating it as-is.
Ability to work independently with minimal supervision, managing your own schedule, follow-up, and commitments across multiple facilities at once.
Organizational rigor with project tracking tools such as Monday.com. Nothing lives only in your head.
Willingness to travel up to 75%, including early mornings and occasional overnight shift coverage.

Preferred

Experience implementing healthcare technology, remote patient monitoring, or telehealth services in provider settings.
Clinical background or license (RN, LPN, RT, CNA) or direct post-acute operations experience.
Experience training frontline staff in high-turnover environments.

Circadia Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by law.

About the Company

Circadia Health

AI-powered contactless vital signs monitoring

Circadia Health offers AI-powered, contactless patient monitoring for senior care. A bedside radar device tracks respiratory rate, heart rate, motion, and bed exits from up to eight feet away, with its data analyzed by AI to predict health events hours or days in advance; virtual nurses review the signals and provide 24/7 predictive risk alerts, integrated into electronic health records. The system is FDA-cleared (C100 for respiratory rate in 2020 and C200 for heart rate, motion, and bed exit in 2024) and is offered on a subscription basis to skilled nursing facilities and other long-term care providers. Its goal is to move healthcare from reacting to problems toward predicting and preventing deterioration, reducing preventable hospitalizations and care costs while improving senior outcomes.

Company size: 51-200
Company stage: N/A
Total funding: $100.2M
Headquarters: London, United Kingdom
Founded: 2016

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