Head of IT Strategy and Business Management

Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection.

The Head of IT Strategy and Business Management is a key leadership role responsible for driving strategic planning, Technology Business Management (TBM), due diligence and integration activities for Mergers & Acquisitions (M&A) and divestitures and enterprise IT performance management. Reporting to the Vice President of Technology Strategy & Governance, this leader serves as a trusted advisor to senior technology executives and functional / business leaders, ensuring alignment between technology investments, business priorities, financial objectives, and strategic outcomes.

The role leads a global team with primary operations across the United States and India and is accountable for establishing scalable operating rhythms, governance processes, executive reporting, strategic planning frameworks, and value realization disciplines that enable technology to operate as a business-focused, outcomes-driven organization.

This position requires strong executive presence, business acumen, organizational leadership, and the ability to translate complex information into actionable insights for executive decision-making.

Key Responsibilities

Technology Strategy & Planning

• Lead the annual and multi-year IT strategic planning process, ensuring alignment with enterprise objectives and business priorities.
• Develop and maintain technology roadmaps, strategic initiatives, investment plans, and execution frameworks.
• Partner with technology and business executives to identify emerging opportunities, risks, and transformational priorities.
• Facilitate strategic planning workshops, leadership offsites, and executive decision-making forums.
• Establish governance frameworks that drive accountability, prioritization, and delivery against strategic objectives.
• Monitor progress against strategic initiatives and provide recommendations for course correction when necessary.

Mergers, Acquisitions & Divestitures

• Lead technology planning and coordination activities supporting mergers, acquisitions, divestitures, joint ventures, and/or strategic partnerships.
• Develop IT integration and separation strategies, plans, governance structures, and executive reporting.
• Coordinate cross-functional technology workstreams including infrastructure, security, applications, data, operations, and end-user computing.
• Manage technology due diligence activities, synergy identification, transition service agreement (TSA) planning, and integration execution.
• Partner with Finance, Legal, HR, Innovation, Engineering, Underwriting, and business leaders throughout transaction lifecycles.
• Establish integration success metrics and track achievement of transaction objectives.

Technology Business Management (TBM)

• Provide greater cost transparency and enable analytics to support strategic decision making, financial planning, budget justification, chargeback/showback, performance analytics, benchmarking and value measurement capabilities.

• Partner with Finance and Technology leadership to establish and maintain processes to aggregate and allocate all IT cost and consumption data against a cost model that reflects IT products or services – “run IT like a business” IT

• Identify opportunities to optimize costs while maintaining operational resilience and business value.
• Support portfolio management and investment prioritization decisions using financial and business data.
• Establish value realization and benefits tracking frameworks for strategic technology investments.

Metrics, Reporting & Executive Performance Management

• Own enterprise IT performance measurement frameworks including OKRs, KPIs, scorecards, dashboards, and executive reporting.
• Lead quarterly business reviews (QBRs), executive leadership updates, board-support reporting, and strategic metrics reviews.
• Develop executive-level reporting that provides clear visibility into technology performance, strategic progress, financial outcomes, delivery health, and operational effectiveness.
• Ensure consistency, accuracy, and integrity of technology performance data across the organization.
• Drive a culture of accountability through measurable objectives and transparent performance management.
• Identify trends, risks, dependencies, and opportunities through data-driven analysis and executive insights.

Global Team Leadership

• Lead and develop a high-performing global organization with team members located globally, with a large presence in the U.S. and India.
• Create an operating model that maximizes collaboration, productivity, and consistency across geographies and time zones.
• Foster a culture of accountability, inclusion, continuous improvement, and talent development.
• Build leadership capabilities, succession plans, and career development pathways for team members.
• Align resources and organizational capabilities to evolving business and technology priorities.
• Drive operational excellence and standardization across global teams.

Leadership Expectations

• Serve as a trusted and strategic advisor to Technology Executive Leadership.
• Influence decisions across organizational boundaries through strong relationships and business partnership.
• Balance long-term strategic thinking with operational execution and measurable outcomes.
• Drive organizational change, transformation initiatives, and adoption of new operating models.
• Communicate effectively with executives, board-level stakeholders, business leaders, and technology teams.
• Lead through ambiguity and navigate complex organizational challenges with sound judgment.

Qualifications

Required Experience

• 12+ years of progressive leadership experience in technology strategy, business operations, technology finance, portfolio management, or related disciplines.
• 5+ years leading managers and global teams across multiple geographies.
• Demonstrated experience leading enterprise strategic planning and operational governance processes.
• Experience supporting or leading technology activities associated with mergers, acquisitions, divestitures, or enterprise transformations.
• Experience building and managing executive-level performance reporting, KPIs, OKRs, and governance processes.
• Strong financial acumen including cost-benefit analysis, business cases, and investment management.
• Experience working directly with senior executives and presenting to executive leadership teams.

Preferred Experience

• Experience within the insurance, financial services, or highly regulated industries.
• Technology Business Management (TBM) experience and familiarity with Apptio or similar platforms.
• Experience leading global delivery teams that include significant offshore operations.

Success Measures

Within this role, success will be measured by:

• Achievement of enterprise technology strategic objectives and planned outcomes.
• Effective execution of technology integration and separation activities associated with M&A transactions.
• Improved transparency and optimization of technology investments and operating expenses.
• Increased executive confidence through timely, accurate, and actionable reporting.
• Consistent achievement of OKRs and operational performance targets.
• Strong employee engagement, retention, and development across the global team.
• Increased organizational maturity in governance, planning, performance management, and business operations.

Ideal Candidate Profile

A highly strategic, business-oriented technology leader who combines executive communication skills, financial discipline, operational excellence, and global leadership capabilities. This individual can translate strategy into execution, drive measurable outcomes, lead complex transformations, execute as a servant leader, builds trust and effectively partners with senior executives to maximize the value technology delivers to the organization.

The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.  FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.