INACTIVE
Full-Time
Engagement Manager
Posted on 5/3/2024
Generative AI platform for customer support
Data & Analytics
AI & Machine Learning
Mid, Senior
Remote in USA + 1 more
Required Skills
Sales
Communications
Requirements
- Bachelor's degree in Business Administration, Computer Science, Information Technology, or related field.
- Proven experience in project management or implementation roles within the SaaS industry, preferably in customer support or CRM.
- Strong understanding of project management methodologies, tools, and techniques, with certification in PMP or equivalent preferred.
- Excellent communication skills, with the ability to effectively interact with clients, internal teams, and stakeholders at all levels.
- Technical proficiency and ability to grasp complex concepts related to software architecture, APIs, and integrations.
- Experience with or building fine-tuned large language models or other deep learning architectures.
- Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment, while maintaining attention to detail and quality.
- Strong problem-solving skills, with the ability to anticipate issues and proactively address challenges.
- Customer-focused mindset with a passion for driving positive customer experiences and outcomes.
- Flexibility to travel occasionally for client meetings, workshops, or project kickoffs.
Responsibilities
- Collaborate with Sales, Presales and Professional Services Consultants to onboard and successfully deliver projects for recently signed customers
- Develop detailed project plans, timelines, and deliverables in alignment with client expectations and company objectives.
- Serve as the primary point of contact for clients throughout the implementation process, providing regular updates, addressing concerns, and managing expectations.
- Coordinate cross-functional teams, including Solution Engineers, Implementation Consultants, Developers, and Customer Support, to ensure smooth project execution and timely delivery.
- Conduct project kickoff meetings, training sessions, and workshops with clients to facilitate understanding of the platform and project scope.
- Identify and mitigate risks, issues, and dependencies that may impact project timelines or deliverables.
- Monitor project progress, track key performance indicators (KPIs), and provide regular status reports to stakeholders.
- Drive post-implementation reviews and lessons learned sessions to gather feedback and identify areas for improvement.
- Act as a trusted advisor to clients, offering insights, best practices, and recommendations to optimize their use of our platform and maximize ROI.
- Analyze and decipher customer pain points, designing solutions that align with the desired outcomes.
Working at Forethought provides an exceptional opportunity to contribute to the advancement of customer support solutions through the use of Large Language Models. The company's focused application of generative AI in streamlining support ticket lifecycles positions it uniquely within the tech industry, potentially lowering operational costs and enhancing customer satisfaction for businesses across various sectors.
Company Stage
Series C
Total Funding
$92.1M
Headquarters
San Francisco, California
Founded
2017
Growth & Insights
Headcount
6 month growth
↓ -11%1 year growth
↑ 4%2 year growth
↓ -20%Benefits
Unlimited PTO
Hybrid work
Competitive salary + stock options
Competitive insurance plans
Parental leaves
INACTIVE