inDrive

Global ride-hailing platform with fare negotiation

IT System Administrator

System Administration +1Updated on Nov 13

Full-timeAlmaty, KazakhstanNo salary listedIn-person

About the Job

Requirements

A degree in IT or relevant courses.
At least 2 years of experience in system administration or IT support.
Experience independently running IT at a company of 10 or more people as the sole or lead IT specialist.
Ability to coordinate contractors and vendors.
Knowledge of Google Workspace administration, including organizational units, groups, policies, and two-factor authentication.
Ability to set up and maintain macOS and Windows devices.
Knowledge of Slack and Jira Service Management, including queues, forms, and automations.
Networking knowledge, including TCP/IP, DNS, VPN, Wi-Fi, and troubleshooting.
Knowledge of domain and email management, including DNS records, SPF, DKIM, and DMARC.
Knowledge of account and access management and password managers.
Knowledge of information security fundamentals and backups.
Ability to manage hardware inventory, documentation, and knowledge bases.
Familiarity with AI tools such as Claude and ChatGPT.
Ability to explain technical matters clearly to non-technical people.
Ability to work independently without daily oversight and escalate blockers appropriately.

Responsibilities

Support employees, students, and teachers with hardware, accounts, access, and services, both in the office and remotely.
Run the helpdesk by triaging tickets, setting priorities, and meeting response times.
Maintain the knowledge base with guides and frequently asked questions.
Handle onboarding and offboarding, including access, equipment, and building passes.
Administer corporate services, including Google Workspace, Slack, Jira, and the password manager.
Maintain the network, Wi-Fi, printers, and office equipment.
Manage domains and corporate email.
Oversee information security, including two-factor authentication, password policies, access reviews, and backups.
Purchase, receive, and inventory hardware according to the standard.
Set up devices and manage them through mobile device management.
Process payments for IT services on time and track subscriptions and licenses.
Work with contractors and vendors on contracts, access, and deadlines.
Develop the company's IT infrastructure and migrate employees, services, and data to it.
Automate routine tasks using scripts, Jira automations, and AI tools.
Help colleagues use digital tools and document completed work.

Desired Qualifications

Google Workspace, Jamf, or Atlassian certifications.
Experience migrating Google Workspace, Slack, email, or domains.
Experience with mobile device management, such as Jamf.
Scripting experience with GAM, Bash, Python, or Apps Script.
Basic Linux and Docker knowledge.
Experience with 1C, EDO, and procurement in Kazakhstan.

We are seeking a System Administrator to run IT at inVision in Almaty. The role makes sure hardware, accounts, access, the network and corporate services work smoothly for employees, students and teachers, develops inVision’s own IT infrastructure, and builds IT operations around tickets, clear processes and documentation, automating routine work wherever possible, including with AI.

Support employees, students and teachers with hardware, accounts, access and services, both in the office and remotely.
Run the helpdesk: triage tickets, set priorities and meet response times.
Maintain the knowledge base with guides and answers to frequently asked questions.
Handle onboarding and offboarding: grant and revoke access, equipment and building passes.
Administer corporate services: Google Workspace, Slack, Jira and the password manager.
Maintain the network, Wi-Fi, printers and office equipment.
Manage domains and corporate email.
Oversee information security: 2FA, password policies, access reviews and backups.
Purchase hardware according to the standard, receive it and keep an up-to-date inventory.
Set up devices and manage them via MDM.
Process payments for IT services on time and track subscriptions and licenses.
Work with contractors and vendors: contracts, access and deadline tracking.
Develop inVision’s own IT infrastructure and migrate employees, services and data to it.
Automate routine tasks with scripts, Jira automations and AI tools.
Help colleagues get comfortable with digital tools and document all work done.

Education: Degree in IT or relevant courses; Google Workspace, Jamf or Atlassian certifications are an advantage

Experience: 2+ years in system administration or IT support; experience independently running IT at a company of 10+ people as the sole or lead IT specialist; migration experience (Google Workspace, Slack, email, domains) is a big plus; ability to coordinate contractors and vendors

Knowledge and skills:

Google Workspace administration: OUs, groups, policies, 2FA
macOS and Windows setup and maintenance
Slack and Jira Service Management: queues, forms, automations
Networking: TCP/IP, DNS, VPN, Wi-Fi, troubleshooting
Domains and email: DNS records, SPF, DKIM, DMARC
Account and access management, password manager
Information security fundamentals and backups
Hardware inventory, documentation and knowledge base maintenance
AI tools (Claude, ChatGPT and similar)
Nice to have: MDM (Jamf or similar); scripting (GAM, Bash, Python, Apps Script); basic Linux and Docker; experience with 1C, EDO and procurement in Kazakhstan

Languages: Russian and English (B1 or higher)

Key Competencies:

Desire to help people: explains things in plain language, without condescension, and follows through until things actually work
Responsibility and delivering results
Proactivity: spots problems and risks (payments, domains, licenses, purchases) before anyone asks
Systematic approach: everything is tracked in tickets, registers and documentation
Independence: works without daily oversight and escalates only real blockers
Ability to explain things clearly to non-technical people
Attention to detail
Composure under pressure and willingness to learn

About the Company

inDrive

Global ride-hailing platform with fare negotiation

inDrive operates a global mobility and urban services platform that connects passengers with independent drivers through a fare-negotiation system. Riders propose a trip price, and nearby drivers can accept, decline, or counteroffer, creating a peer-to-peer ride-hailing model. The service has expanded to intercity rides, delivery and cargo, groceries, advertising, and driver-focused fintech within its app. Unlike typical ride-hailing apps that use fixed fares, inDrive enables price negotiation and direct driver-rider interaction, and it pursues growth through a venture arm that funds ride-hailing-adjacent startups in emerging markets. This broader strategy aims to build a super-app for urban and gig-economy needs, with the goal of offering a wide range of mobility and urban services in 48 countries.

Company size: 10,001+
Company stage: Debt Financing
Total funding: $532M
Headquarters: Mountain View, CA
Founded: 2012

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