Full-Time

Senior Manager

Integrity Operations, Fraud

Posted on 11/26/2024

DoorDash

DoorDash

10,001+ employees

On-demand food delivery service

Food & Agriculture
Consumer Software

Senior

Company Historically Provides H1B Sponsorship

Tempe, AZ, USA

Category
Operations Consulting
Consulting
Required Skills
Customer Service
Data Analysis
Requirements
  • 8+ years of experience in relevant fields such as fraud, trust and safety, operations, customer service, or risk consulting
  • 5+ years of relevant management experience including experience managing people leaders
  • Experience with Fraud or Customer Service Operations
  • Ability to tell stories using data, and clarify and prioritize using data
  • Ability to build coalitions and work with multiple partners
  • Ability to excel in ambiguous conditions
  • Problem solver, can identify issues both within and outside of immediate scope, and propose solutions
  • Knowledgeable of the product we offer and passion for DoorDash
Responsibilities
  • Lead DoorDash's Fraud team and oversee strategic vision and tactical operations
  • Oversee the management of fraud escalations and work with leadership, legal, comms, and others on crisis management and response
  • Oversee the operations of the team to ensure we are adequately staffed and are within service level agreement for all of our work streams
  • Build the best team. Hire, grow and coach our team members, specialists and supervisors
  • Stay current on events and trends to identify potential risks and propose solutions and evolutions of our work before they become a problem
  • Advocate for safety on the platform. Identify opportunities to better mitigate risk and increase trust
  • Determine goals and outcomes that align with strategic vision. Gain support, track results, and update progress to partners
  • Use data to make decisions to move our safety vision forward

DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, which are delivered by drivers known as "Dashers." DoorDash stands out by using technology to streamline the food delivery process and operates on a three-sided marketplace model, earning revenue through commission fees from restaurants and delivery fees from customers. The company's goal is to be a leading player in the food delivery market by expanding its services and improving user experience.

Company Stage

IPO

Total Funding

$2.4B

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

5%

1 year growth

14%

2 year growth

31%
Simplify Jobs

Simplify's Take

What believers are saying

  • DoorDash's continuous innovation, such as the introduction of alcohol delivery in new markets, opens up additional revenue opportunities.
  • The company's strong market presence and brand recognition make it a stable and attractive employer in the competitive gig economy.
  • Strategic partnerships and promotions, like those with McDonald's and Cold Stone Creamery, provide employees with unique opportunities to work on high-visibility projects.

What critics are saying

  • The highly competitive food delivery market requires constant innovation to maintain market share, posing a risk of falling behind.
  • Regulatory changes, such as those affecting gig economy workers' rights, could impact DoorDash's operational model and profitability.

What makes DoorDash unique

  • DoorDash's three-sided marketplace model effectively balances the needs of customers, restaurants, and delivery drivers, setting it apart from competitors who may focus on only one or two of these groups.
  • The company's strategic expansion into alcohol delivery and international markets like Canada and Australia diversifies its revenue streams and reduces dependency on the U.S. market.
  • DoorDash's user-friendly platform and innovative membership programs like DashPass enhance customer loyalty and engagement, distinguishing it from other food delivery services.

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Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.