Full-Time

Senior Manager

Integrity Operations, Fraud

Confirmed live in the last 24 hours

DoorDash

DoorDash

10,001+ employees

On-demand food delivery service

Food & Agriculture
Consumer Software

Senior, Expert

Company Historically Provides H1B Sponsorship

Tempe, AZ, USA

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Customer Service
Data Analysis
Requirements
  • 8+ years of experience in relevant fields such as fraud, trust and safety, operations, customer service, or risk consulting
  • 5+ years of relevant management experience including experience managing people leaders
  • Experience with Fraud or Customer Service Operations
  • Ability to tell stories using data, and clarify and prioritize using data
  • Ability to build coalitions and work with multiple partners
  • Ability to excel in ambiguous conditions
  • Problem solver, can identify issues both within and outside of immediate scope, and propose solutions
  • Knowledgeable of the product we offer and passion for DoorDash
Responsibilities
  • Lead DoorDash's Fraud team and oversee strategic vision and tactical operations
  • Oversee the management of fraud escalations and work with leadership, legal, comms, and others on crisis management and response
  • Oversee the operations of the team to ensure we are adequately staffed and are within service level agreement for all of our work streams
  • Build the best team. Hire, grow and coach our team members, specialists and supervisors
  • Stay current on events and trends to identify potential risks and propose solutions and evolutions of our work before they become a problem
  • Advocate for safety on the platform. Identify opportunities to better mitigate risk and increase trust
  • Determine goals and outcomes that align with strategic vision. Gain support, track results, and update progress to partners
  • Use data to make decisions to move our safety vision forward

DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, catering to both consumers seeking convenience and restaurants wanting to expand their reach. DoorDash operates a three-sided marketplace involving customers, restaurants, and delivery drivers, earning revenue through commission fees from restaurants and delivery fees from customers. The company's goal is to leverage technology to meet the needs of all parties involved and drive growth in the food delivery market.

Company Stage

IPO

Total Funding

$2.4B

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

4%

1 year growth

18%

2 year growth

31%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into non-food categories like wedding dresses taps into new market opportunities.
  • Enhanced in-app gift card shopping increases customer engagement and value-added services.
  • New grocery partnerships bolster DoorDash's presence in the grocery delivery sector.

What critics are saying

  • Increased competition from new entrants like Gopuff may impact DoorDash's market share.
  • High-touch nature of bridal shopping may challenge DoorDash's wedding dress delivery service.
  • Expansion into grocery delivery may strain logistics and affect service quality.

What makes DoorDash unique

  • DoorDash's partnership with David's Bridal expands its reach into non-food delivery categories.
  • The collaboration with InComm Payments enhances the in-app gift card shopping experience.
  • DoorDash's addition of major grocery chains strengthens its position in grocery delivery.

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Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.