Enrollment Specialist - Day Shift
About the job
- Strong people skills are required.
- Demonstrated adaptability in a high-volume sales environment and the ability to meet deadlines and metrics are required.
- Consistently deliver high call volume, spending more than 80% of work time on the phone.
- Explain the program in an informational, influential, concise, and personable manner.
- Work within a team dynamic and demonstrate leadership.
- Use warm and professional etiquette when speaking with patients by phone.
- Demonstrate high-quality data-entry skills and multitask effectively.
- Show empathy and a patient-focused approach to engagement.
- Deliver patient education creatively and tailor it to showcase the benefits of the chronic care management program.
- Be comfortable using software platforms including Microsoft Office applications Outlook, Excel, Word, and Skype.
- Be available during business hours, 8:00 a.m.–4:30 p.m. Central Standard Time.
- Be based in the United States.
- Sit for extended periods, speak clearly, listen attentively during telephone conversations, and understand, process, and take thorough notes in real time.
- Work from an assigned patient pool and make outbound calls to educate patients about the advantages of the care program and persuade them to enroll.
- Establish rapport with potential patients and tailor messaging to their demographics, unique health concerns, and insurance.
About the company
CareHarmony provides Chronic Care Management services for providers managing patients with chronic conditions through a care coordination platform that blends technology, analytics, and patient engagement tools. The platform helps clinicians deliver continuous, coordinated care and track multiple aspects of a patient’s treatment. It supports CPT codes 99490, 99487, 99489, and G0511, enabling physicians to bill CCM services and generate additional revenue. The subscription-based model charges providers for software access and support, with potential performance-based incentives tied to patient outcomes, differentiating itself by combining care coordination, analytics, and billing in a value-based care context.
Company Size
201-500
Company Stage
Series A
Total Funding
$17M
Headquarters
Brentwood, Tennessee
Founded
2015
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Simplify's Take
What believers are saying
- Nathan Littauer launched CareHarmony in April 2026, expanding validated demand beyond flagship systems.
- Ardent's multi-market rollout signals sticky enterprise adoption across hospitals, not one-off department deals.
- Stephen Stewart met Rep. Mike Kelly in August 2026, showing active lobbying around CCM reimbursement.
What critics are saying
- Medicare cost-sharing still suppresses enrollment; H.R. 8261 directly targets CareHarmony's billing model.
- CareHarmony depends on health-system pilots becoming enterprise rollouts; one stalled renewal cuts utilization fast.
- If CMS payment rules change, CareHarmony's revenue engine breaks because providers stop funding CCM services.
What makes CareHarmony unique
- CareHarmony sells CCM operations, not software alone, bundling coordinators and billing support.
- Its 24/7/365 care coordinator line creates always-on patient coverage hospitals cannot staff internally.
- Ardent and Nathan Littauer adopted CareHarmony for AI-supported chronic care coordination in 2026.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Company Match
- Paid Holidays
- Paid Vacation
- Paid Sick Leave
- Remote Work Options