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Full-Time

Service Engineer I

Wits, West, Night Shift

Confirmed live in the last 24 hours

Wayfair

Wayfair

10,001+ employees

E-commerce platform for furniture and decor

Consumer Goods

Entry

Perris, CA, USA

Category
IT Project Management
IT Support
System Administration
IT & Security
Required Skills
PowerShell
Communications
SQL
Customer Service
Requirements
  • High School diploma or equivalent
  • Bachelor’s or Associate’s Degree in Computer/IT related field preferred or equivalent work experience
  • 1+ years of IT support experience, ideally in a warehouse environment
  • 1+ years of experience troubleshooting Windows Server and Active Directory Issues
  • 1+ years of experience troubleshooting DNS, DHCP, VoIP, VPN, and Cisco/Aruba networking device issues
  • 1+ years of experience with deploying software/imaging using SCCM
  • Experience troubleshooting warehouse device equipment such as RF barcode scanners, label printers, desktop/laptop computers, and peripherals/devices
  • Experience with technical documentation and presenting analysis to leadership
  • Eagerness to learn production workflows, processes, and adopting systems best practices
  • Strong customer service and organizational skills with attention to detail
  • Ability to handle multiple tasks concurrently and prioritize accordingly
  • Excellent communication, interpersonal, and team-building skills
  • Strong work ethic and desire to be a life-long learner
  • A+, Network +, or other IT industry standard certifications are nice to have
  • Scripting ability with Powershell, VBScript, and/or PHP is a plus
  • Familiarity with email, FTP, SQL, and HTTP troubleshooting is a nice to have
Responsibilities
  • Build relationships with Warehouse Operations team
  • Troubleshoot technical issues including Windows server, network connectivity, and warehouse equipment
  • Prioritize tickets on ServiceNow for timely resolutions
  • Collaborate across teams to solve high impact incidents
  • Participate in continuous improvement efforts
  • Identify and fix recurring technical issues
  • Maintain policies, procedures, and processes
  • Demonstrate accountability and ownership in problem-solving
  • Perform research using a data-driven approach
  • Manage technical projects impacting the local site
  • Assist other team members to achieve goals
  • Provide support to 24/7 fulfillment centers on rotational or on-call shifts

Wayfair is a leading e-commerce platform specializing in home furnishings and decor, offering an expansive selection that caters to diverse tastes and budgets. The company stands out for its strong customer-centric approach, utilizing advanced e-commerce technologies to enhance the shopping experience. Working at Wayfair provides employees with the opportunity to be part of a dynamic team that values innovation in digital commerce and customer engagement, making it an ideal environment for professionals passionate about driving technological advancements in the retail industry.

Company Stage

IPO

Total Funding

$2.3B

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

-8%

1 year growth

-11%

2 year growth

-19%