Remote in Philippines+3 moreMore locations: Remote in Mexico | Remote in Colombia | Remote in Brazil
RemoteMust work standard business hours in the Pacific Time Zone (GMT-8).
People & HRHR Operations & Coordination
About the job
Requirements
Two to three years of administrative experience, ideally in human resources, operations, hospitality, event coordination, or another role requiring strong organization and multitasking; human resources experience is an asset but is not required.
Ability to manage multiple tasks, shifting priorities, and unexpected changes while remaining calm and solution-oriented.
Passion for human resources, people operations, and creating a positive employee experience.
Ability to handle sensitive and highly confidential information.
Strong data-entry skills of at least 50 words per minute with high accuracy.
Proficiency with PC tools and Microsoft Office applications.
A degree or diploma related to the role is an asset.
Strong attention to detail, organization, and proactive work habits, with adaptability when circumstances change.
Strong written and verbal communication skills and a client-first, service-oriented mindset.
Ability to work independently and collaboratively in a fast-paced, results-driven environment.
Technology savvy, analytical, and comfortable learning new systems or tools.
Strong time-management and problem-solving skills.
Fluency in spoken and written English.
Ability to provide a personal workstation, computer, and headset, and maintain a fast, reliable internet connection.
Preparedness to work standard business hours in the Pacific Time Zone.
Successful candidates must provide government-issued photo identification and proof of residential address during onboarding.
Responsibilities
Respond to team member requests clearly and empathetically, resolve requests where possible, and escalate special cases to the appropriate person.
Prepare reports, documentation, and internal communications for the human resources department.
Conduct employment background checks and email reference verifications.
Maintain accurate records, files, and data across multiple systems.
Support general human resources administration, including data entry, auditing, verification, and report distribution.
Assist with ongoing human resources projects and take on new responsibilities as the department grows.
Coordinate the full team member lifecycle, including onboarding, offboarding, status changes, and internal transitions.
Manage access, accounts, and updates across systems such as Google Workspace, BambooHR, and other internal tools.
Create accounts, update permissions, and ensure new hires have the tools they need on their first day.
Create, update, and maintain standard operating procedures, checklists, and process documentation for consistent human resources operations.
Participate in recruitment by coordinating interviews, learning the hiring process, and conducting interviews as experience develops.
Develop skills across human resources administration, systems, onboarding, offboarding, compliance, and people operations.
Create workplace culture initiatives that support team member growth and foster a positive, collaborative environment.
Perform other duties as assigned.
Desired Qualifications
A second language is an asset.
Wishpond Technologies currently has the position of Human Resources Assistant available, and we’re excited to tell you about it !
Please note that this position is expected to work an 8-hour day shift (Pacific Time Zone, GMT-8). The business language used in this position is English, so please ensure your resume is in English, as well as your answers to any of the questions we have included as part of the application process.
OVERVIEW
We are looking for an exceptionally organized, people-focused, and adaptable Human Resources Assistant to join our fully remote team. If you thrive in fast-moving environments, love supporting others, and can stay calm and solution-oriented when plans change, you’ll feel right at home here.
This role is perfect for someone with a background in event coordination and planning, hospitality, customer service, or any role where juggling details, personalities, and last‑minute surprises is part of the job. It’s well‑suited for someone who can confidently navigate the unknown, work well under tight deadlines, and is motivated by continual learning and development. You’ll take ownership of processes, contribute ideas, and lead projects that allow your work and growth to shine.
You’ll join a small but amazing HR team supporting 100+ global Team Members. This is a highly administrative HR generalist role involving data entry, reporting, auditing, and statistics, with opportunities to take on additional responsibilities over time. Because of the nature of our work, confidentiality and professionalism are essential.
RESPONSIBILITIES
• Respond to Team Member requests with clarity, empathy, and a solutions‑first mindset, escalating special cases to the appropriate person. • Prepare reports, documentation, and internal communications for the HR department. • Conduct employment background checks and reference verifications (via email). • Maintain accurate records, files, and data across multiple systems. • Support general HR administration, including data entry, auditing, verification, and report distribution. • Assist with ongoing HR projects and take on new responsibilities as the department grows. • Coordinate the full Team Member lifecycle, including onboarding, offboarding, status changes, and internal transitions. • Manage access, accounts, and updates across systems such as Google Workspace, BambooHR, and other internal tools. • Support IT‑style tasks such as creating accounts, updating permissions, and ensuring new hires have the tools they need on day one. • Create, update, and maintain SOPs, checklists, and process documentation to ensure clarity and consistency across HR operations. • Participate actively in recruitment, including coordinating interviews, learning the full hiring process, and conducting interviews as you grow in the role. • Develop skills across a wide range of HR functions, including administration, systems, onboarding, offboarding, compliance, and people operations, with exposure to 600+ processes and tools that support significant professional growth.
• Play an active role in shaping our workplace culture by creating initiatives that support team member growth and foster a positive, collaborative environment. • Other duties as assigned.
QUALIFICATIONS
• 2–3 years of administrative experience, ideally in HR, operations, hospitality, event coordination, or any role requiring high organization and multitasking (HR experience is an asset but not required). • Ability to manage multiple tasks, shifting priorities, and unexpected changes while staying calm and solution-oriented. • Passion for HR, people operations, and creating a positive employee experience. • Proven ability to handle sensitive and highly confidential information. • Strong data entry skills (minimum 50 wpm) and high accuracy. • Proficiency with PC tools and MS Office applications. • A degree or diploma related to the role is considered an asset. • Extremely detail‑oriented, organized, and proactive, you love structure but adapt quickly when things change. • Strong written and verbal communication skills, with a client‑first and service‑oriented mindset. • Ability to work independently and collaboratively in a fast‑paced, results‑driven environment. • Tech‑savvy, analytical, and comfortable learning new systems or tools. • Excellent time management and problem‑solving skills. • Fluent in English (spoken and written); a second language is an asset.
WORK ENVIRONMENT
• This is a 100% remote position, and the individual could be based anywhere outside of Canada.
• Given the nature of this role, it is expected that the successful candidate will provide their own workstation, computer, and headset and have a fast and reliable internet connection. Certain roles will be required to utilize and or download company-approved software.
• The individual must be prepared to work standard business hours in the Pacific Time Zone.
• Due to the nature of this role, we may verify backgrounds, including conducting employment references, criminal records, and credit checks.
• Once hired, the successful candidate must provide a governmental photo ID and proof of residential address as part of the onboarding process.
GREAT REASONS TO APPLY FOR THIS ROLE
• A fully remote position.
• Exciting and dynamic environment with a great leadership team.
• Comprehensive training program and regular performance reviews to facilitate your success.
• Competitive compensation based on experience and proven abilities.
• Great referral programs with incentives and bonuses.
• Unbelievable product discounts when you use our products for your own business.
• A global workforce of multicultural and talented colleagues.
• A close-knit operation with amazing growth opportunities for your personal development.
• A high-growth SaaS technology company publicly traded on the TSX Venture Exchange.
• Corporate headquarters in beautiful Vancouver, British Columbia, Canada.
ABOUT US
Founded in 2009, Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses. The cloud-based platform includes landing pages, social promotions, website pop-ups, online forms, and lead activity tracking. Wishpond has a dedicated team of professional project managers, designers, copywriters, and developers who provide marketing services tailored to our individual clients.
Wishpond serves over 3,000 customers in various industries and sizes, from startups to large Fortune 500 companies. Wishpond has a rapidly growing global headcount and continues to hire dedicated and qualified employees and contractors who have what it takes to scale a successful software company.
To learn more about Wishpond Technologies, please visit our website or any of our social media platforms:
If you are interested in applying for this exciting opportunity, please provide an updated resume IN ENGLISH (PDF or Word formats only), quoting the position title in the subject line of your cover letter.
Wishpond Technologies is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status or any other basis protected under legislation.
We thank all applicants in advance for their interest in this position; however, due to the volume of applications we receive, we are unable to respond to phone, email or agency inquiries.