Full-Time

SCC Quality Specialist

Posted on 5/17/2024

Lyft

Lyft

10,001+ employees

Rideshare, bikeshare, and electric scooter services


Mid

Nashville, TN, USA

Required Skills
Communications
Customer Service
Requirements
  • Exceptional analytical, communication, and presentation skills.
  • 3+ years of customer service experience.
  • Proficient in Google Workspace (Sheets, Slides, Docs, Forms, etc).
  • Highly self-motivated with a strong commitment to excellence.
  • A passion for quality assurance and creating great customer experiences.
  • Skilled at fostering relationships across different departments and collaborating effectively.
  • Experienced and comfortable with creating detailed data reports and summaries at a high level.
Responsibilities
  • Conduct Quality Audits
  • Evaluate Performance
  • Provide Feedback
  • Drive Continuous Improvement
  • Document Findings
  • Collaborate Cross-functionally
  • Develop Quality Standards
  • Monitor Accuracy
  • Stay Informed
  • Generate Reports
  • Adhere to Deadlines
  • Support Team Objectives

Lyft offers a flexible ride-sharing service that allows drivers to set their own schedules and earn on their own terms. The company utilizes shared rides, bikeshare systems, electric scooters, and public transit partnerships to promote transportation equity and offset carbon emissions.

Company Stage

IPO

Total Funding

$4.8B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

3%

1 year growth

4%

2 year growth

2%
INACTIVE