HR Shared Services Co-ordinator

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

*** Applications and interviews for this role will be in January***

HR Services is a primary point of contact for employees and managers to answer general HR questions and request documentation support. They are responsible for responding to enquiries from HRBP’s, employees and managers via telephone, and a shared inbox to support the entire employee life cycle.

The HR Shared Services Team works closely with the HR business partners, COE, payroll and external partners to execute employee-focused HR services and ensure effective administrative processes and record keeping. They ensure timely, thorough and consistent processing of all HR operational activities within the employee life-cycle – from onboarding of new hires and transfers to leaves of absence to benefits and reward administrations to terminations. We act as a “one-stop shop” to direct employees where they need to go if we cannot help directly. In building up Workday knowledge, shared services also provides system advisory and training support to managers

Scope:

UK/I support  though we are part of South West Cluster so the jobholder could be supporting other countries with simple tasks  in a more limited capacity depending on process.

Essential Duties/Responsibilities:

Respond to requests coming in via Outlook and Workday Case and carrying out regular monthly, quarterly  or annual activites per our calendar. Liaise with internal and external suppliers to deliver key services in particular benefits administration and right to work checks.

• Responsible for day to day operational and transactional support for HR processes in the employee life cycle related to Hiring, Onboarding, Terminations, country transfers, Employee/Manger Self-service transactions, Time & Attendance, Absence Management, , Contract Changes and changes to T&C etc.

• Respond to and work with the appropriate support teams to resolve inquiries/escalations from employees and managers received through tickets submitted via the HR Case Management Tool, and other contact options.

• Follow HRSS processes and trackers for completing work

• Ensure accuracy, legal and policy compliance and data integrity of all HR data  and ensure that all HR data and processes satisfy compliance policies e.g. GDPR , Right to Work

• Perform transactions in various HR systems: Workday , Service Now and bachground checks

• Support with the benefits administration by supporting stakeholders with information required or queries

• Maintaining employee documentation as required, such as personnel files, confirmation of employment eligibility, medical files, etc. accurately

• Educating employees and managers of services available to them and encouraging self-service tools in Workday. Look for trends in knowledge gaps, highlight training needs and develop basic assistance guides or training.

• Support maintenance of HR Workday data  and carry out data validation checks

• Ensure accurate and timely execution of change processes in HR Systems and maintaining employee documentation and reference guides on HR intranet (e.g. policy, benefits, etc.).

• Prepare, update and maintain job documentation, policies, formats and letters and ensure up to date on employee portal/HR website

• Adheres to metrics and Service Level Agreements (SLAs) where applicable

• Work with payroll colleagues to ensure timely data transfer between the teams and systems, as appropriate

• Escalate/triage issues or queries to Business Partners, HRIS, COEs as needed

• Assist with implementation of enhancements to key HR applications and related processes and participate in European or global change projects.

• Global mobility administrative processes, assist foreign employees in complying with local laws and regulations in getting the necessary documents to live and work in the new country

• CI - Assist with developing and maintaining department’s processes documentation and simplify where relevant

• CI - Accountable for leveraging your day-to-day experience to streamline processes, investigate ways to standardize and simplify the way of working and continuously evolve the customer experience.

• Reporting - Analysis of reports, verifies data accuracy and provides accurate information to support decision making process. Supports scheduled and ad hoc reporting requests, government compliance reporting, special requests for HR metrics, HR analytics, headcount/retention reporting, internal investigations or other review.

• Compliance - Carry out data privacy audits and support audits including internal audits (e.g. SoX), external audits and internal compliance reviews

• Drive a high level of customer satisfaction through service delivery, quality and self-identifying trends and opportunities to enhance the customer experience

• Build strong relationships with HR business partners, outsourced vendors, Shared Services peers,

• Collaborate effectively with team members in order to execute tasks and fulfill key deliverables in a timely manner

Key Relationships:

• External: Third party suppliers for Occupational health, criminal checks, vouchers

• Internal: US based HRIS, HRBP’s, COE, Purchase Dept., Business leaders and managers

Qualifications: Education, Experience, Skills, Abilities:

• Degree in Business Administration, Human Resources, or related field (Bachelor’s degree preferred)
  Europe – or equivalent certified body eg UK CIPD CPP or NVQ in Personnel Practice OR

• 5+ years of related experience in Human Resources as an HR Generalist, co-ordinator or senior administrator

• Excellent understanding of basic HR processes

• Experience editing employment contracts and contract related documents

• Understanding of Right to Work check requirements

• Desirable experience in EMEA or international operations

• Previous experience in shared services desirable

• Experience using Workday desirable

• Experience implementing department improvement processes

• Demonstrated knowledge of principles and practices of human resources practices, local labor laws and regulations

• Ability to work independently and function well in a team and matrix structure

• Ability to solve problems, make decisions with a strong customer oriented focus

• Ability to embrace change and demonstrates ability to operate as an agent of change

• Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail

• Treat highly confidential information with utmost integrity

• Excellent interpersonal, communication (written & verbal)

• Must have attention to detail and ability to prioritize multiple tasks

• Good working knowledge of MS Office, PowerPoint, Word and Excel

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.