Kirkland's

Physical retail chain selling home decor

Sales Leader

Retail Store ManagementConfirmed live in the last 24 hours

Part-timeNorth Canton, OH, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or GED is required; college is preferred.
Strong communication skills and customer-selling experience are required.
A valid driver's license is required.
The ability to handle and transport company funds to the designated bank location without placing them in a vehicle with any non-Kirkland's employee is required.
The ability to communicate effectively, both verbally and in writing, is required.
Availability to work weekends, holidays, and evenings is required.
The ability to read and interpret company directives, handbooks, and manuals is required.
The ability to work a flexible schedule to meet store business needs is required.
The ability to work independently and as part of a team is required.
The ability to climb and descend a ladder to retrieve and stock products or hang overhead banners and products is required.
The ability to frequently bend or position oneself to retrieve and stock products and bag merchandise is required.
The ability to stand and move around the store for prolonged periods to greet and assist customers is required.
The ability to communicate frequently with customers in person, electronically, and by telephone is required.
The ability to frequently move merchandise weighing 50 pounds or more between the stockroom and sales floor is required.
The ability to operate a point-of-sale system, registers, and handheld devices efficiently and accurately is required.

Responsibilities

Lead, support, and value customer selling in the in-store and online ship-to-store shopping experience.
Lead and support a customer-focused culture that prioritizes selling behaviors by greeting, re-engaging, educating, adding on, and thanking each customer.
Understand how the role contributes to sales growth and store profitability.
Read customer cues and respond appropriately to create an exceptional in-store experience.
Educate customers about loyalty programs, current promotions, and merchandise assortment to support building the basket.
Represent the brand by treating customers and coworkers respectfully and professionally while supporting common goals.
Lead by example, support the team, and hold it accountable to company policies and procedures.
Execute Manager on Duty responsibilities, including opening and closing procedures, team supervision, and figure eights.
Assist with freight processing, stockroom organization, merchandise presentation directives, pricing, and inventory accuracy.
Demonstrate the company's Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit values.
Perform other duties as needed.

Desired Qualifications

A minimum of one year of management experience in retail or a service industry is preferred.

Overview

The Sales Leader is customer obsessed with strong product knowledge and visual presentation skills. Implements and follows the store business plans and ensures operational processes are executed through collaboration with the Store Manager and team. Serves as a role model and provides guidance to the team in presenting excellent customer behaviors to maximize sales. This position requires a high level of comfort in building rapport through customer and team interactions.

Responsibilities

Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience
Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
Understanding your role in sales growth and how you contribute and impact store profitability
Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
Leads by example, supports, and holds team accountable to all company policies and procedures
Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
Perform other duties as needed

Qualifications

High School Diploma or GED; college preferred
Minimum 1 year management experience in a retail or service industry preferred
Strong communications skills and customer selling experience required
Energetic, people and results oriented, competitive with a drive to succeed
Valid Driver license
Ability to handle and transport company funds to the bank location designated by Kirkland’s. Transportation of company funds will be conducted in a manner that does not place the funds in a vehicle with any non-Kirkland’s employee
Ability to effectively communicate both written and verbally
Ability to work weekends, holidays, and evenings
Ability to read and interpret company directives, handbook, and manuals
Ability to work a flexible schedule to meet the business needs of the store
Ability to work independently as well as part of a team
Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product
Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags
Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers
Must be able to frequently communicate with the customers in person, electronically, and telephonically
Must be able to frequently move merchandise, 50 pounds or more to and from the stock room to sales floor
Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately

About the Company

Kirkland's

Physical retail chain selling home decor

Kirkland's sells home decor and furniture through a network of retail stores, originally gift shops that offered stylish home accessories at accessible prices. Its products range from decorative accents to larger furniture items, with stores historically located in indoor malls and later moved to outdoor shopping centers to accommodate bigger pieces. The company grew from a regional chain into a national presence and eventually became a publicly traded entity. In 2025 it entered a new phase when Bed Bath & Beyond, Inc. announced the acquisition of Kirkland's Home assets, signaling a shift toward multi-brand operations under The Brand House Collective umbrella. Compared with competitors, Kirkland's emphasizes a long-standing national footprint, a transition to outdoor centers for larger-item offerings, and a transition from a single-brand gift shop to a multi-brand platform aimed at broadening home-lifestyle options.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Brentwood, TN
Founded: 1966

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