Quality Assurance Manager

Position Summary:

We are seeking an experienced and results-driven QA Manager to lead all Quality Assurance functions within a high-volume electronics manufacturing environment.
This position is responsible for developing, implementing, and maintaining quality systems that ensure compliance with customer requirements, industry standards, and company operational objectives.

The QA Manager will work closely with Manufacturing, Engineering, Program Management, Supply Chain, and customers to drive continuous improvement, enhance product reliability, and support operational excellence.
The ideal candidate possesses strong leadership skills, extensive quality management experience, and a proven track record in electronics manufacturing services (EMS), contract manufacturing, or related industries.

Essential Duties and Responsibilities:

Quality Management Systems (QMS)
Lead and maintain the site's Quality Management System (QMS) in compliance with ISO 9001, ISO 14001, TL9000, customer requirements, and applicable regulatory standards.
Establish and maintain quality policies, procedures, work instructions, and process controls.
Ensure continuous compliance with internal, customer, and external certification requirements.
Drive quality culture initiatives throughout the organization.

Quality Operations
Oversee Incoming Quality Control (IQC), In-Process Quality Control (IPQC), Outgoing Quality Control (OQC), and Quality Engineering functions.
Develop quality performance indicators and monitor key metrics, including:
First Pass Yield (FPY)
Defects Per Million (DPPM)
Customer Returns
Cost of Quality (COQ)
Corrective Action Closure Rates
Review quality trends and implement improvement plans to achieve operational objectives.

Customer Quality Management
Serve as the primary escalation point for customer quality concerns.
Manage customer audits, assessments, and quality reviews.
Lead customer complaint investigations and ensure timely resolution through structured corrective actions.
Build strong customer relationships to ensure quality expectations are met and exceeded.
Continuous Improvement
Facilitate root cause analysis utilizing:
8D Methodology
Fishbone Analysis
5 Why Methodology
PFMEA and DFMEA
Statistical Process Control (SPC)
Drive CAPA (Corrective and Preventive Action) programs.
Lead Lean Manufacturing and Six Sigma quality improvement initiatives.
Collaborate with cross-functional teams to reduce defects and improve manufacturing efficiency.

Supplier Quality Management
Partner with Supply Chain and Supplier Quality teams to improve supplier performance.
Monitor supplier quality metrics and corrective action effectiveness.
Participate in supplier audits, qualification activities, and performance reviews.
Lead supplier quality improvement projects when required.

Leadership & Team Development
Manage and develop Quality Engineers, Quality Supervisors, Technicians, and Inspectors.
Establish performance goals and conduct regular evaluations.
Provide coaching, mentorship, and technical guidance to quality personnel.
Promote a culture of accountability, teamwork, and continuous learning.
New Product Introduction (NPI)
Support NPI projects from design transfer through mass production.
Participate in process validation, qualification, and readiness reviews.
Ensure quality controls are established during product launches.
Collaborate with Engineering teams to identify and mitigate manufacturing risks.

Required Qualifications:

Bachelor's degree in Engineering, Industrial Engineering, Manufacturing, Quality Management, or related field.
Minimum 7 years of progressive quality experience in electronics manufacturing, EMS, contract manufacturing, or related industries.
Minimum 3 years of management or supervisory experience.
Strong knowledge of quality methodologies, statistical analysis, and process improvement tools.
Experience managing customer audits and quality performance metrics.
Demonstrated success leading cross-functional quality initiatives.
Proficiency in Microsoft Office Suite, Minitab, ERP systems, and quality reporting tools.

Preferred Qualifications:

ASQ Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE), or equivalent certification.
Lean Six Sigma Green Belt or Black Belt certification.
Experience supporting Fortune 500 technology customers.
Experience within telecommunications, networking, AI server, data center, cloud computing, or electronics manufacturing environments.
Familiarity with IPC standards, ESD controls, and electronics assembly quality requirements.

Knowledge, Skills, and Abilities:

Strong leadership and employee development capabilities.
Excellent analytical and problem-solving skills.
Working knowledge of manufacturing quality systems and process controls.
Ability to interpret technical drawings, specifications, and manufacturing documentation.
Strong project management and organizational skills.
Excellent verbal and written communication skills.
Ability to effectively present quality performance reviews to executive leadership and customers.
Strong understanding of risk assessment and continuous improvement methodologies.

Physical Requirements:

Ability to sit, stand, and walk for extended periods within an office and manufacturing environment.
Ability to lift up to 25 pounds occasionally.
Ability to conduct audits and inspections throughout the manufacturing facility.
Occasional domestic and international travel may be required.

Working Conditions:

Fast-paced electronics manufacturing and office environment.
Frequent interaction with production personnel, engineers, managers, customers, and suppliers.
May require flexibility in work hours to support production schedules, audits, customer visits, and critical business needs.