HR Business Partner

Job Summary:

JOB DESCRIPTION – HR Business Partner – APAC  

Division: Ticketmaster APAC 

Location: Melbourne, Australia 

Line Manager: Senior Manager, HR – APAC 

Contract Terms: Permanent, full-time 38 Hours 

THE TEAM 

The APAC HR team is a collaborative, people‑driven partner to the business, focused on delivering an exceptional employee experience across diverse markets in the region. Operating within a global matrix environment, we partner across regional and global functions to deliver shared HR initiatives, align priorities, and translate enterprise people strategies into effective local execution. We work to strengthen organizational capability, support talent growth, and drive a consistent, inclusive culture grounded in Ticketmaster’s core values. With a balance of strategic guidance and operational excellence, our team supports the full employee lifecycle ensuring that every people initiative, from hiring to development to engagement, enables our teams to thrive and helps power the live entertainment & ticketing experiences fans love. 

THE JOB 

The HR Business Partner – APAC serves as a key partner to managers and employees, delivering dependable support across workforce planning, talent processes, performance management cycles, and employee relations matters within assigned markets. In this role, you help operationalize and execute regional HR programs, translate people data into actionable insights, and collaborate closely with the HR Team to ensure consistency and effectiveness of HR practices across the region. 

This position plays a critical role in strengthening the employee experience, informing high‑impact people decisions, and enabling organizational change while upholding strong operational discipline, process efficiency, and accuracy that drive measurable value for the business. 

WHAT YOU WILL BE DOING 

People Partnering 

• Serve as the primary HR partner for managers and employees, providing practical guidance on HR policies, processes, and people matters. 

• Build trusted relationships with business leaders, identify people priorities and risks, and escalate complex and/or high-risk matters. 

• Lead the people contribution to relevant business discussions, identifying implications for team design, performance, and workforce planning. 

Recruitment & Onboarding 

• Partner with Talent Acquisition, HR Operations and hiring managers to drive timely, compliant recruitment activity, including role scoping, interview processes, and offer preparation. 

• Own the local onboarding experience, coordinating stakeholders and resolving issues to ensure new hires have a smooth, well-supported start. 

Employee Relations & Compliance 

• Lead routine employee relations matters, coaching managers through fair, consistent, and timely processes. 

• Ensure documentation and compliance for investigations, maintaining confidentiality and escalating complex or high-risk matters. 

• Monitor local employment requirements and proactively identify market-specific compliance risks and required actions. 

Performance & Development 

• Lead with the rollout of performance cycles and ensure employees and managers complete required steps. 

• Partner with Global L&D for learning and development programs and drive opportunities. 

• Identify development needs based on manager feedback and performance outcomes. 

HR Operations 

• Support Global HR Operations to process employee lifecycle changes (e.g., promotions, transfers, exits) accurately and on time. 

• Maintain employee data in Workday and support regional reporting and audit requirements. 

• Coordinate payroll inputs and benefits updates for assigned markets while protecting sensitive information. 

Compensation & Benefits Support 

• Assist with annual salary reviews, bonus cycles, and job evaluations by preparing data and reviewing accuracy. 

Projects & Regional Initiatives 

• Lead regional projects such as policy reviews, engagement plans, or organizational changes. 

• Contribute to process improvement efforts to strengthen HR service delivery. 

AI Proficiency 

• Champions AI tools in an HR role to consolidate and improve efficiency and process. 

• Applies AI horizontally across HRBP responsibilities and vertically within core people processes to improve insight, consistency, and delivery. 

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) 

The ideal candidate will demonstrate the following attributes & competencies: 

Core Competencies 

• Accountability: Takes ownership of HRBP commitments, follows through on agreed actions, and delivers timely, measurable outcomes. 

• Cross-Functional Collaboration: Partners effectively across HR and business functions to align people strategies, resolve issues, and achieve shared objectives. 

Craft Competencies 

• Service Excellence: Delivers responsive, high-quality HR support that anticipates stakeholder needs and creates a positive employee experience. 

• Consultation: Provides trusted, data-informed guidance to leaders and employees on people decisions, organizational effectiveness, and workplace matters. 

• HR Compliance: Ensures HR practices, policies, and decisions comply with applicable employment laws, regulations, and company standards. 

Attributes and other Competencies 

• Insight: Share & analyze data-driven insight to help drive understanding of core business drivers and how people decisions impact team performance.  

• Problem Solving: Uses sound judgment, balanced perspectives, and creative thinking to resolve team‑level challenges while escalating complex matters appropriately. 

• Relationship Building: Builds trust with employees, managers, and stakeholders. 

• Change & Culture Support: Supports team‑level change initiatives, helps managers navigate transitions, and reinforces culture, inclusion, and engagement across markets. 

• Talent & Development Support: Supports hiring, learning programs, and talent discussions under the guidance of the HR team.  

• Integrity, Ownership & Execution: Handles confidential matters with discretion, operates with independence, and manages multiple priorities with disciplined follow‑through and accuracy. 

• Communication & Collaboration: Communicates clearly in writing and verbally. Facilitates small‑group discussions when needed and collaborates effectively across countries, time zones, and HR functions. 

• Administration & Operations: Manages adhoc activities across multiple APAC markets, adapting processes to local nuances while ensuring regional & global consistency of all initiatives. 

YOU (BEHAVIOURAL SKILLS) 

Required:  

• Bachelor’s degree or equivalent practical HR experience.  

• Experience with HRIS & AI tools. 

• Good understanding of employment legislation, ER basics, performance management, compensation fundamentals, and benefits processes.  

• Strong communication, interpersonal, and problem‑solving capabilities.  

• Able to work independently in a fast‑paced, multi‑country environment.  

• High integrity and professionalism in handling sensitive matters.  

Preferred:  

• Previous experience in the e-commerce and/or technology industry. 

• HR Generalist experience  

LIFE AT TICKETMASTER 

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.  

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.   

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. 

Our work is guided by our values: 

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. 

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team 

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent 

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive 

EQUAL OPPORTUNITIES 

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. 

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