Customer Service Advisor
Fife Council
Customer Service Advisor
Fife Council
Local public services across Fife
Proposed Interview Date: Week Commencing 07 December 2026
Closing Date: Sunday 29 November 2026
Contract Type: Permanent
Salary: FC4 £26,786.83 to £29,170.80
Working Pattern: 36 hours per week
Location: Glenrothes or Dunfermline
Supporting Statement
As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.
Job Details
Our Customer Service Advisors provide a friendly, efficient and effective first point of contact for Fife Council citizens, visitors and businesses. There are positions available within our public facing Customer Service Centres in Glenrothes and Dunfermline.
A link to the job profile is included below. You will find more information about the job and the type of person we are looking for.
The Person
You should have excellent customer care skills, display empathy and understanding, have the ability to listen carefully, respond flexibly and sensitively to all customers. You should have good literacy and numeracy skills, as well as attention to detail and accuracy. Experience of prioritising workloads and managing time is essential. You should display a positive, pro-active approach and a commitment to continuous development as part of your role. You should be able to work on your own or as a part of a team. Also desirable is a knowledge of a wide range of Council services and related public services. You must have the ability to use multiple IT systems and have excellent administration skills.
Further Information
Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services
Directorate Information - Council Department information
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Alternative Formats- Job information can be made available in alternative formats, to make a request please email: [email protected]
AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here
For Further Information Please Contact : [email protected]
Local public services across Fife
Fife Council is the local authority responsible for public services across Fife, Scotland. It administers education, housing, planning, roads, waste and recycling, benefits, licensing, community facilities, and social-care functions. Residents and businesses use the council for local applications, payments, reporting, and public information. Because it is a multipurpose local authority, its workforce spans professional, operational, care, administrative, technical, and public-facing roles under an entity whose responsibilities are much broader than its Oracle recruiting system. Service delivery must reflect public accountability, statutory duties, budgets, and local community priorities.
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