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Hewlett Packard Enterprise

Builds servers, networking and private cloud

Account Support Manager - Dual Study Conversation

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • A technical or business university degree at Bachelor or Master level.
  • Extensive knowledge of the HPE product portfolio and technical interest.
  • Experience handling critical customer situations or escalations.
  • A communicative, open manner and an understanding of customer needs.
  • A high degree of personal responsibility and willingness to keep learning.
  • Ability to work in a multicultural and international environment.
  • Very good German and good English language skills.
  • High local flexibility and willingness to travel as needed.

Responsibilities

  • Serve as the point of contact for the customer's IT management.
  • Build and maintain customer relationships.
  • Lead various IT infrastructure projects.
  • Develop customer-specific account support strategies.
  • Organize regular reviews of planned activities.
  • Ensure high customer satisfaction.
  • Continuously support business growth for assigned customers.
  • Take responsibility for the full delivery of assigned contracts, primarily for large local Data Center Care customers.

About the Company

Hewlett Packard Enterprise

Builds servers, networking and private cloud

Hewlett Packard Enterprise sells servers, storage, networking and hybrid cloud software to large companies, governments and service providers. Its GreenLake platform lets customers run on-premises hardware as a metered cloud service, and its Cray supercomputers run national lab and AI training workloads. The networking business, built on Aruba and Juniper Networks, supplies campus, data-center and routing equipment. Revenue comes from hardware sales, multiyear support contracts, financing and subscriptions. The company traces its roots to Hewlett-Packard, founded in 1939, became a separate public company in 2015 and is headquartered in Houston, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Houston, TX
Founded
1939

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