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Nordstrom

Full-line department store retailer

Asset Protection Agent

Security Guarding & PatrolConfirmed live in the last 24 hours
Full-timeOntario, CA, USAIn-person

About the Job

Requirements

  • A high school diploma, GED, or equivalent is required.
  • At least 2 years of experience in a customer-facing service position is required; experience in loss prevention, security, or risk management is ideal.
  • Supply Chain Facility experience is preferred.
  • A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
  • The role requires effective communication with associates at various levels within the company.
  • The role requires the ability to respond to and resolve safety and security issues calmly and effectively.
  • The role requires demonstrated accountability, initiative, and ownership.

Responsibilities

  • Greet and interact professionally and pleasantly with building personnel at all levels, and respond urgently to incidents related to loss prevention, safety, and security.
  • Monitor identification badges for employees, visitors, vendors, temporary employees, contractors, truck drivers, and others entering or exiting the building.
  • Scan building associates, visitors, and vendors using electronic walk-through or handheld metal detectors, where applicable.
  • Visually search bags, briefcases, and other carry-in items to ensure prohibited items do not enter the building.
  • Use interpersonal skills and directive behaviors as needed to ensure security screening procedures are followed.
  • Escalate highly sensitive situations, collaborating with other loss prevention staff or local law enforcement as needed.
  • Partner on operational processes and inventory to reduce shrink; initiate and conduct shrinkage or loss investigations and follow through on resolutions with an Investigator or Asset Protection Manager.
  • Maintain site-required documentation related to loss prevention and safety, including accident reports, inspection reports, and training logs.
  • Audit physical security infrastructure, including intrusion detection, access control, and cameras, and ensure systems function properly.
  • Conduct daily interior and exterior warehouse walks; inspect doors, windows, gates, fences, and lighting for proper function and compliance with physical security standards; document findings and implement corrective actions when necessary.
  • Review camera video footage for investigative or research purposes.
  • Respond to building alarms and take appropriate action.
  • Complete initial incident and accident documentation and forward it to the appropriate Investigator, Manager, or Supply Chain HR Manager for follow-up investigation and action.
  • Support the building manager or manager-in-charge with opening and closing the building when necessary.
  • Maintain confidentiality in matters involving workplace security or personnel issues.
  • Work weekends or overnight shifts as necessary.
  • Perform special projects at the direction of the Asset Protection Manager.
  • Support and contribute to Supply Chain network priorities of Safety, Team, and Results.

Desired Qualifications

  • Supply Chain Facility experience is preferred.
  • Experience in loss prevention, security, or risk management is ideal.

About the Company

Nordstrom

Full-line department store retailer

Nordstrom operates as a department store chain in the United States and Canada that sells clothing, shoes, accessories, beauty products, and other fashion items. It offers a mix of brands and its own lines through many stores and online platforms, aiming to help customers find outfits and items that fit their style and budget. The shopping experience centers on customer service, a curated selection, and convenient access across channels, including in-store and digital shopping. Unlike many retailers, Nordstrom emphasizes service and customer care to guide purchases and returns, as well as a long-standing commitment to evolving with fashion trends across a full-line retail model. The company’s goal is to be a leading, widely accessible fashion retailer known for reliable service and a broad, carefully chosen assortment across multiple product categories.

Company size
10,001+
Company stage
IPO
Headquarters
Seattle, WA
Founded
1901

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