Care Coordinator
About the job
- Must be bilingual in English and Spanish.
- A bachelor's degree is required.
- Experience with RMA is required.
- Knowledge of community resources and services to support service delivery and link members with services based on a client-centered service plan.
- Verbal and written communication skills to provide linguistically appropriate services to the assigned caseload.
- Ability to communicate with other professionals, provider networks, and managed care organizations regarding client status, functioning, and additional service needs.
- Manage a caseload of 85 or more Health Home Care clients.
- Assist in developing comprehensive care plans.
- Address client service needs, including housing, benefits, medical care, transportation, education, employment, crisis intervention, and other supportive services.
- Work as part of a care team that includes a supervisor, clinicians, verbal psychotherapists, and psychiatrists.
- Conduct advocacy and assessments; plan services; create linkages and referrals; and maintain ongoing documentation and monitoring in electronic health records.
- Contact clients with mental illness, substance use disorders, and chronic medical conditions that significantly affect functioning on a monthly basis, in person and by phone.
- Work on site Monday, Tuesday, and Thursday as part of the hybrid Monday–Friday schedule.
- Experience with HARP clients is preferred.
About the company
New York Psychotherapy and Counseling Center provides mental health care services in New York City, focusing on underserved communities. The center offers therapy and counseling delivered by bilingual, multicultural staff who live in the neighborhoods served, and stays open seven days a week to improve access. Clients receive in-person services through a network of clinicians in local communities, with ongoing outreach to reduce barriers to care. The company differentiates itself by its emphasis on cultural and linguistic accessibility, proximity to neighborhoods, and consistent availability. Its goal is to improve the quality and accessibility of mental health care for NYC's underserved populations.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1974
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Simplify's Take
What believers are saying
- NYPCC's 2026 awards support hiring, retention, and employer brand with clinicians.
- Open seven days weekly expands access, utilization, and referral capture in dense boroughs.
- Telehealth by phone or video broadens reach for patients facing travel or scheduling barriers.
What critics are saying
- The 2021 cyberattack exposed PHI for 28,000 people, damaging trust and compliance costs.
- Liset Grant's False Claims Act suit shows billing and reimbursement scrutiny risk.
- A future Medicaid audit could threaten nonprofit funding and trigger operational disruption.
What makes New York Psychotherapy and Counseling Center unique
- NYPCC offers open seven-day telehealth and in-person mental health care across New York City.
- It won MHA's 2026 Platinum Bell Seal for Workplace Mental Health, fifth straight year.
- City & State named NYPCC a 2026 top workplace and top healthcare organization.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Remote Work Options
Company News
New York Psychotherapy and Counseling Center receives prestigious Platinum Bell Seal Certificate fourth consecutive year.