About Us
At Brokedown Palace, it’s all about the cold drinks, delicious bar food, and the kind of laid-back vibes that make you want to stay a while. Whether you’re posted up watching a game or hanging with friends, our cozy sports-bar keeps it easy and fun. No frills, no fuss, just good people, strong pours, and a place that feels like your spot from the moment you walk in. We’ll be here, come find us.

Brokedown Palace - Wrigleyville - Happy Hospitality
3456 N Clark Street
Chicago, IL 60657

Position Opening: Host

Job Summary
Provide friendly and responsive service to create an exceptional experience for all of our guests by welcoming and warmly greeting guests upon arrival. Manage the efficient and timely seating of our guests or waiting areas when applicable. To do well in this role you should be comfortable standing for long periods and managing a very busy shift. You represent the guests first exposure to our staff as they walk in the door; a positive attitude is a must!

Responsibilities

Greet guests as they enter with energetic & positive attitude
Create and maintain wait list if necessary
Effective use of OpenTable
Provide guests with menus and answering any initial questions
Seat guests at tables or in designated waiting areas
Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
Respond to complaints and help resolve them or get a manager involved
Answer phone calls, take reservations and answer any general inquiries guests may have
A running knowledge of food and beverage menu
Acknowledging guests as they leave
Maintain company culture

Other Functions

Be available to fill in as needed to ensure the smooth and efficient operation of the
restaurant as directed by the restaurant manager or immediate supervisor

Comply with health and food safety standards
Restock floor and bathrooms as needed
Maintain cleanliness in all areas of the host stand including counters,
menus, computer, shelves and storage areas

Physical Functions

Ability to stand and walk a minimum of 8 hours or as needed
Must be able to exert well-paced and frequent mobility for periods of up to 8 hours or as
needed
Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
Work in both warm and cool environments
High levels of noise from music, customer and employee traffic
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy,
seafood and shellfish.

Qualifications/Requirements

High school diploma or equivalent preferred
Ability to provide top notch customer service in a fast-paced environment
A positive attitude and ability work well under pressure with all restaurant staff
Does high-quality work while unsupervised
Able to work in a standing position for long periods of time
Able to safely lift and easily maneuver trays of food when necessary
Willing to follow instructions and ask questions for clarification if needed
Able to handle money accurately and operate a point-of-sale system
Able to work in a busy restaurant environment
Restaurant experience a plus
Customer service
POS Systems

Certifications
Food Handlers Certification

Compensation Details
Compensation: $19-22 Hourly (Based on Experience)

Benefits
Get Paid $ to Refer your Friends*
50% dining discounts during shift
25% dining discounts at other Happy Hospitality locations
Flexible schedules in a fun, family friendly, team environment
Medical, Dental and Vision Options**
Paid time off – vacation and sick**
Free Uniform (Up to two branded T-Shirts)

**Eligibility based off of time in position and average hours worked
*Referred Employees Must Be in Good Standing

Department: Front of House
Reports to: General Manager
Status: Variable Hour
FLSA Code: Non-exempt
Location: Chicago

Happy Hospitality is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity.

Must be eligible to legally work in the United States.

About the company

Happy Camper makes wholesome, on-the-go foods that fit today’s busy lifestyle. It offers gluten-free, vegetarian snacks with vegan and paleo options, including hand pies, granola, and energy bites. The products are designed as handheld snacks that feel homemade, using whole fruits and veggies and natural preservation by freezing gluten-free pies. They sell through cafes, coffee shops, and direct-to-consumer via their website. 1) What they do: Create healthy convenience foods that are gluten-free, vegetarian options with vegan and paleo choices. 2) How it works: Frozen, handheld snacks made from whole ingredients; available online and in partner cafes, with shipping straight to customers. 3) How they differ: Clear focus on gluten-free plus vegan/paleo options, natural freezing preservation, and a homemade feel for on-the-go foods. 4) Goal: Make wholesome, ready-to-eat foods accessible and convenient for people with busy schedules.

Company Size

1-10

Company Stage

N/A

Total Funding

N/A

Headquarters

Hapeville, Georgia

Founded

2017

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Simplify's Take

What believers are saying

Las Vegas opened in February 2024, proving outside-Chicago demand for the concept.
Happy Camper keeps expanding from Homeslice into more concepts, signaling brand elasticity.
The company still markets growth opportunities, implying management expects additional openings soon.

What critics are saying

Six locations leave Happy Hospitality exposed to one bad lease renewal or market slump.
The 2020 server scandal shows reputation risk from frontline employee conduct and social media.
Restaurant margins face labor, rent, and food-cost pressure before any future expansion.

What makes Happy Camper unique

Happy Hospitality runs six Happy Camper and Paradise Park locations across Chicago, Denver, and Las Vegas.
Lettuce Entertain You partnered on the Las Vegas Strip opening in February 2024.
The brand combines pizza, bars, and brunch with a strong neighborhood-social format.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Flexible Work Hours
Employee Referral Bonus

Happy Camper

Host

About the job