Practice Coordinator
About the job
- A high school diploma or equivalent is required.
- The ability to multitask and prioritize duties to support delivery of a high-quality patient experience is required.
- The ability to work independently and as a team member is required.
- Strong written and verbal communication skills are required.
- Proficiency in computer software applications, including Microsoft Office and electronic medical records, is required.
- The ability to handle sensitive and confidential information in compliance with HIPAA is required.
- Create a positive work environment, serve as a culture carrier, and support in-office clinician and staff engagement activities.
- Conduct the schedule preparation process for all patients, ensuring paperwork and documentation are complete, the credit card on file is current, demographics are accurate, and the patient chart is prepared.
- Perform general office duties, including sorting office mail, scanning documents, sending electronic faxes, managing the shared office email, and maintaining office cleanliness and upkeep.
- Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
- Provide customer service by responding quickly and appropriately to patient needs and following crisis and de-escalation processes when managing difficult or sensitive situations.
- Manage front-desk responsibilities, including greeting patients and checking them in and out courteously.
- Support patients by phone, email, or portal with payment and billing questions, scheduling needs, release requests, and miscellaneous inquiries.
- Manage queues within the phone system to ensure calls are answered in a timely manner.
- Assist patients with telehealth access, patient portal issues, and other troubleshooting needs.
- Handle urgent requests, triage patient issues, direct them to the correct departments, and escalate issues for assistance when needed.
- Collect in-person and telehealth copayments and account balances at the time of service.
- Complete insurance eligibility verification and contact patients to resolve eligibility issues.
- Provide clinicians with general administrative support, including sending letters and faxes.
- Coordinate with clinicians regarding additional patient questions.
- Support clinician schedules by auditing appointment accuracy.
- Maintain a pleasant, secure, and motivating working environment in the practice.
- An associate's or bachelor's degree is preferred.
- At least one year of experience in healthcare operations, customer service, or a similar role or setting is preferred.
About the company
LifeStance Health provides mental health care across the United States through a network of about 4,000 clinicians, including psychiatrists, psychologists, and licensed therapists. With more than 450 centers in 31 states, it offers both in-person and telehealth appointments, making care flexible and accessible. The company focuses on personalized care plans tailored to each client’s needs and accepts most insurance plans to keep services affordable. Core services include diagnosis, therapy, and medication management delivered by a team of qualified professionals who work with individuals, families, and groups. Compared with others in the space, LifeStance leverages a large nationwide footprint, a mixed delivery model (in-person and telehealth), and a commitment to individualized treatment plans to reach a broad audience efficiently. Its goal is to improve access to trusted, affordable, and personalized mental healthcare so people can lead healthier, more fulfilling lives.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Bellevue, Washington
Founded
2017
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 26% to $435.4 million; EBITDA nearly doubled to $66 million.
- LifeStance raised 2026 revenue guidance to $1.685-$1.725 billion after August 6.
- A $100 million buyback and $49 million Q2 repurchases signal cash generation.
What critics are saying
- Strong v. LifeStance final approval hearing on October 16, 2026 threatens fresh privacy headlines.
- Tuck-in acquisitions, including $12.7 million year-to-date spending, can distract clinicians and managers.
- A sustained payer reimbursement reset would crush LifeStance's visit-margin model by 2027.
What makes LifeStance Health unique
- LifeStance's 8,542 clinicians and 33-state outpatient network create dense local referral advantages.
- Its in-person-plus-telehealth model captures patients needing continuity, convenience, and payer breadth.
- Management's payer partnerships lifted reimbursement per visit 6% in Q2 2026.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Parental Leave
Paid Vacation
Paid Holidays
Growth & Insights and Company News
6 month growth
1%1 year growth
0%2 year growth
1%Ropes & Gray advised LifeStance Health Group, TPG, and Summit Partners on a $275M secondary public offering of 22.25M shares at $12.35 each.
1 stock quietly hitting new highs. By Mijuško Šibalić, Stock Market Writer and Stock Researcher September 2, 2026 10:57 PM PDT Dear WallStreetZen Member, This week, its Smart Leverage Alert centers on LifeStance Health (LFST). LifeStance Health is one of the largest outpatient mental-health providers in the country - a national network of therapists and psychiatrists delivering in-person and virtual care. After years of scaling, the business has just crossed an important line: it's now profitable, and the market is rewarding the turn. In its most recent quarter, reported August 6, LifeStance posted adjusted earnings of $0.06 per share, ahead of the $0.03 estimate, as revenue reached roughly $1.58 billion. More telling is the trajectory: both revenue and earnings are forecast to grow significantly faster than the broader Medical Care Facilities industry. This isn't a cheap stock, and WallStreetZen is not pretending it is. 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Click below to join: Happy Investing, Mijusko Sibalic Senior Writer, Zen Options Essentials (C) 2026 WallStreetZen Company. Stock tools. Stock ideas. WallStreetZen does not provide financial advice and does not issue recommendations or offers to buy stock or sell any security. Information is provided 'as-is' and solely for informational purposes and is not advice. WallStreetZen does not bear any responsibility for any losses or damage that may occur as a result of reliance on this data.
Virtus Advisers LLC acquired a new stake in LifeStance Health Group, Inc. (NASDAQ:LFST – Free Report) during the 2nd quarter, Holdings Channel reports. The institutional investor acquired 115,039 shares of the company’s stock, valued at approximately $1,232,000. A number of other large investors also recently bought and sold shares of the company. Assetmark Inc. lifted […]
LifeStance Health reported second quarter results that exceeded analyst expectations, with revenue of $435.4 million, a 5% beat on estimates. The mental healthcare provider's adjusted EBITDA of $66.04 million came in 21.9% above forecasts. CEO David Bourdon attributed the strong performance to clinician growth and operational efficiency. The company now employs over 8,500 clinicians and is operating at roughly 70% capacity, suggesting room for further productivity gains. The company raised its full-year revenue guidance to $1.71 billion from $1.66 billion and lifted EBITDA expectations to $225 million. Operating margin improved significantly to 7%, up from negative 0.9% in the prior year period. Management indicated that small acquisitions will help expand into new markets, whilst planned investments in technology and clinician compensation may temporarily pressure margins.
LifeStance Health reported strong second-quarter 2026 results, exceeding all guided metrics with revenue growth surpassing 26% and adjusted EBITDA margins above 15%. The mental healthcare provider's clinician base has grown to over 8,500 practitioners. Chief executive David Bourdon highlighted the company's operational execution and strong clinician productivity during the earnings call. The results prompted LifeStance to raise its full-year 2026 guidance across all metrics. Monica Prokocki, vice president of finance and investor relations, and chief financial officer Ryan McGroarty also participated in the call. The company's earnings release and presentation are available on its investor relations website. LifeStance attributed its performance to its value proposition resonating with clinicians and the strength of its operating model.