Senior Order Management Specialist

About the Team

STARK is a new kind of defence technology company revolutionizing the way autonomous systems are deployed across multiple domains. We design, develop and manufacture high performance unmanned systems that are software-defined, mass-scalable, and cost effective. This provides our operators with a decisive edge in highly contested environments.

We’re focused on delivering deployable, high-performance systems—not future promises. In a time of rising threats, STARK is bolstering the technological edge of NATO Allies and their Partners to deter aggression and defend Europe—today.

Your Mission
Drive seamless end-to-end order processing—from entering order data into the ERP system to final product delivery—while ensuring high customer satisfaction and maintaining precise logistics standards. As a Senior team member, you will play a key role in building and structuring end-to-end operational processes from scratch, establishing clear workflows and best practices to drive scalability and efficiency.

Responsibilities

• Process Design & Implementation: Build and standardize customer operations and order-management workflows from the ground up, identifying efficiency gaps and establishing scalable SOPs.
• Operational Leadership: Drive the continuous improvement of internal systems and tools, setting up robust frameworks for cross-functional alignment between Sales, Logistics, and ERP architecture.
• Sales Order Creation & Validation: Independently enter, review, and process incoming customer orders in the ERP system.
• Order Fulfillment Monitoring: Oversee the entire order lifecycle within the ERP system in close coordination with warehouse and logistics teams.
• Customer Service & Communication: Proactively support domestic and international clients regarding delivery schedules, order modifications, and commercial inquiries.
• Claims & Credit Note Management: Handle customer complaints, coordinate issue resolution with cross-functional teams, and issue credit notes.
• Trade Terms & Logistics Compliance: Apply appropriate Incoterms and ensure adherence to contractual delivery conditions throughout execution.

Required Skills

• Senior-Level Experience: Proven track record of building and optimizing customer operations or supply chain processes from scratch in a fast-paced environment.
• Education: Completed commercial training or apprenticeship (e.g., in industrial trade, wholesale, or foreign trade) or an equivalent qualification.
• Experience: 4+ years of relevant experience in internal sales, order management, or customer service.
• Technical & Domain Expertise: Practical experience with ERP systems (e.g., SAP SD, Microsoft Dynamics) and a solid understanding of Incoterms.
• Key Competencies: Strong communication skills, a service-oriented mindset, reliability, and the ability to work independently.
• Languages: Business fluency in German and English (both written and spoken) to support national and international clients.